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Welcome to the Service Status page for Webex CPaaS Solutions. Issues and maintenance affecting Webex CPaaS Solutions services, products and messaging gateways are tracked below. When subscribing to notifications, please consider subscribing to the services, products and gateways that you use, as well as the channels relevant to your services. If you have questions on what components are appropriate, please contact your account representative.

19

Upcoming Maintenances

5

Incidents Last 30 Days

30

Maintenances Last 30 Days

Webex Connect




Operational

Webex Campaign




Operational

Webex Engage




Operational

Webex Notify




Operational

Messaging Gateway - SMS




Operational

Messaging Gateway - MMS




Operational

Switchblade Platform




Operational

Sumotext Platform




Operational

JumpTXT Media Platform




Operational

MVNO Data Services Platform




Operational

Channel - SMS




Operational

Channel - MMS




Operational

Channel - Rich Communication Services (RCS)




Operational

Channel - Voice




Operational

Channel - Email




Operational

Channel - OTT Messaging




Operational

Channel - Dataflow




Operational

Channel - Bot Builder




Operational

Managed File Transfer / Secure FTP




Operational

Certificates




Operational

External Services

AWS EC2

AWS Route 53

Azure

Facebook

Instagram

WebEx

Scheduled Maintenance

Maintenance Advisory - PCRF Platform Failover | WxC-CHG0016492Planned Maintenance

Schedule

April 22, 2025 17:00 - 18:00 UTC

Components

MVNO Data Services Platform

Locations

Cloud Production - US (AWS Oregon)

Description

Impacted Services: PCRF Radius, throttles and provisioning, SPR/TSS Ticket Number: WxC-CHG0016492 Description of Maintenance: Please be aware Webex CPaaS Solutions will be performing a maintenance on April 22nd 2025 at 5 PM UTC to MVNO PCRF services. This maintenance is to fail over PCRF carrier radius traffic, application services and SPR/TSS from AZ1 to the AZ2 data center. If you have any questions about this maintenance please contact the Webex CPaaS Solutions NOC at noc-na@imimobile.com or 1-855-324-0970.
Maintenance Advisory - Message Gateway US MMS | WxC-CHG0016417Planned Maintenance

Schedule

April 23, 2025 09:00 - 11:00 UTC

Components

Messaging Gateway - MMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0016417 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US MMS Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
WhatsApp Policy Update on Misuse of Template CategoriesPlanned Maintenance

Schedule

April 24, 2025 08:30 - 08:30 UTC

Components

Webex Connect

Locations

Cloud Production - India (AWS Mumbai)

Description

This email is to inform you about a recent update from WhatsApp concerning strict enforcement actions against businesses that misclassify message templates, particularly those labelling ‘Marketing’ templates as 'Utility'. What’s changing: -WhatsApp has introduced new enforcement measures to uphold the correct use of template categories. -If a business is detected misclassifying marketing content as utility, WhatsApp will initiate an email warning and begin restrictions if the misuse continues.
 What happens if misuse is detected: If a business is detected misusing the Utility category, WhatsApp will follow a two-step enforcement process: Warning: -If your WABA uses Embedded Signup, a warning on email will be issued if WhatsApp detects that templates intended for Marketing are being submitted under the Utility category. -If your WABA is onboarded using OBO/Manual model, you will not get this warning email however you can evaluate your templates for category change in template management section. If you see several templates with ‘Utility’ as ‘Previous Category’ and ‘Marketing’ as ’Category’, you should make sure to categorize the new templates as per the template guidelines (https://help.webexconnect.io/docs/whatsapp-category-guidelines) Restriction: If misuse is detected again after the warning: -All previously approved Utility templates will be re-categorized as Marketing. -Your WhatsApp Business Account will face a 7-day restriction wherein: -No creation of new Utility templates will be allowed. -No category reviews for existing templates can be completed from WhatsApp manager or Direct Support. -If there is continued misuse after a prior restriction, a longer restriction of 30 days may be imposed. These measures from WhatsApp are aimed to maintain message quality and improve user experience by ensuring that recipients experience is in line with the categorization of the message content. 
 What You Should Do: -Review all existing templates and make sure future templates are correctly categorized according to WhatsApp’s Template Category Guidelines (https://developers.facebook.com/docs/whatsapp/updates-to-pricing/new-template-guidelines?content_id=RgyI5APHdXpXvC3#new-restrictions-on-template-category-misuse--) -Avoid classifying promotional content (discounts, offers, brand awareness, etc.) as 'Utility', even if it contains informational elements. If in doubt, classify templates conservatively. If you need support reviewing your templates or have questions about category classification, please feel free to contact the 24/7 Cisco support team at the usual support address: webexcpaas.techsupport@cisco.com.
Maintenance Advisory - External Partner | WxC-CS0087810Planned Maintenance

Schedule

April 28, 2025 04:00 - May 1, 2025 07:00 UTC

Components

Channel - SMS, Channel - MMS

Locations

Messaging - US Operators / Shortcodes, Messaging - Longcodes (10DLC / Toll-Free Numbers)

Description

Ticket Number: WxC-CS0087810 Please be advised we have received a maintenance advisory from Verizon. This external maintenance is expected to cause some disruption to services that may include delays on MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by Verizon we will advise you accordingly.
Maintenance Advisory - Webex Engage Cloud Platform Upgrade | WxC-CHG0016185Planned Maintenance

Schedule

April 28, 2025 05:00 - 11:00 UTC

Components

Webex Engage

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0016185 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Engage to version 6.2. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory – T-Mobile MMS US SC Message Gateway | WxC-CHG0016627Planned Maintenance

Schedule

April 29, 2025 04:00 - 06:00 UTC

Components

Messaging Gateway - MMS

Locations

Messaging Gateway - US

Description

We will be performing maintenance on our US MMS Message Gateway towards T-Mobile US. No interruption to services is expected during this maintenance. If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.
Maintenance Advisory - External Partner | WxC-CS0085726Planned Maintenance

Schedule

May 1, 2025 03:00 - 07:00 UTC

Components

Channel - SMS, Channel - MMS

Locations

Messaging - US Operators / Shortcodes, Messaging - Canadian Operators / Shortcodes, Messaging - Longcodes (10DLC / Toll-Free Numbers)

Description

Ticket Number: WxC-CS0085726 Please be advised we have received a maintenance advisory from our partner for SMS and MMS messages on Short Code, 10DLC, and Toll Free Number traffic towards the United States and Canada. This external maintenance may cause some disruption to services that may include delays on MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.
Maintenance Advisory - External Partner | WxC-CS0088373Planned Maintenance

Schedule

May 1, 2025 11:00 - 13:30 UTC

Components

Channel - SMS

Locations

Messaging - Canadian Operators / Shortcodes, Messaging - Longcodes (10DLC / Toll-Free Numbers)

Description

Ticket Number:WxC-CS0088373 Please be advised we have received a maintenance advisory from Bell Mobility network in Canada. This external maintenance is expected to cause some disruption to services that may include delays on MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by Verizon we will advise you accordingly.
Maintenance Advisory - Cloud Platform Upgrade | WxC-CHG0016622Planned Maintenance

Schedule

May 5, 2025 02:00 - 10:00 UTC

Components

Webex Connect

Locations

Cloud Production - US (Azure Virginia)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0016622 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. For details on what’s included in this release, please refer to https://help.webexconnect.io/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage Cloud Platform Upgrade | WxC-CHG0016186Planned Maintenance

Schedule

May 5, 2025 15:30 - 21:30 UTC

Components

Webex Engage

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0016186 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Engage to version 6.2. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - US Message Gateway | WxC-CHG0016653Planned Maintenance

Schedule

May 8, 2025 05:00 - 10:00 UTC

Components

Messaging Gateway - SMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0016653 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US Message Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - US Message Gateway | WxC-CHG0016467Planned Maintenance

Schedule

May 16, 2025 05:00 - 10:00 UTC

Components

Messaging Gateway - SMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0016467 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US Message Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

April 25, 2025 09:53 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this planned maintenance. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Planned Start: May 16, 2025 05:00 UTC Expected End: May 16, 2025 10:00 UTC Ticket Number: WxC-CHG0016467 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US Message Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

April 11, 2025 15:47 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this planned maintenance. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Planned Start: May 6, 2025 05:00 UTC Expected End: May 6, 2025 10:00 UTC Ticket Number: WxC-CHG0016467 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US Message Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - US Message Gateway | WxC-CHG0016651Planned Maintenance

Schedule

May 21, 2025 05:00 - 10:00 UTC

Components

Messaging Gateway - SMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0016651 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US Message Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - US Message Gateway | WxC-CHG0016652Planned Maintenance

Schedule

May 23, 2025 05:00 - 10:00 UTC

Components

Messaging Gateway - SMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0016652 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US Message Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (AWS - Singapore) | WxC-CHG0016431Planned Maintenance

Schedule

June 9, 2025 11:00 - 18:00 UTC

Components

Webex Connect

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. All clients using the Public API should ensure that their API-calling systems use the supported ciphers. Otherwise, requests will fail to be received by the Webex Connect platform once the change has been made. Customer's will not be able to access the Webex Connect User Interface on browsers which do not support the ciphers once the change has been made. Ticket Number: WxC-CHG0016431 Description of Maintenance: As part of our continued commitment to improving our security, reliability, and performance, Webex CPaaS Solutions will be updating our Cipher Policy. We are discontinuing support for the use of some ciphers due to the potential attacks and other vulnerabilities on our Webex Connect platform. During this maintenance, we will also enable the support for TLS 1.2 & 1.3. Please find a list below of the ciphers that will only be supported after the change. Supported Ciphers Suites allowed: ELBSecurityPolicy-TLS13-1-2-2021-06 TLS_AES_128_GCM_SHA256 TLS_AES_256_GCM_SHA384 TLS_CHACHA20_POLY1305_SHA256 ECDHE-ECDSA-AES128-GCM-SHA256 ECDHE-RSA-AES128-GCM-SHA256 ECDHE-ECDSA-AES128-SHA256 ECDHE-RSA-AES128-SHA256 ECDHE-ECDSA-AES256-GCM-SHA384 ECDHE-RSA-AES256-GCM-SHA384 ECDHE-ECDSA-AES256-SHA384 ECDHE-RSA-AES256-SHA384 If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (AWS - Sydney) | WxC-CHG0016432Planned Maintenance

Schedule

June 10, 2025 10:00 - 18:00 UTC

Components

Webex Connect

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. All clients using the Public API should ensure that their API-calling systems use the supported ciphers. Otherwise, requests will fail to be received by the Webex Connect platform once the change has been made. Customer's will not be able to access the Webex Connect User Interface on browsers which do not support the ciphers once the change has been made. Ticket Number: WxC-CHG0016432 Description of Maintenance: As part of our continued commitment to improving our security, reliability, and performance, Webex CPaaS Solutions will be updating our Cipher Policy. We are discontinuing support for the use of some ciphers due to the potential attacks and other vulnerabilities on our Webex Connect platform. During this maintenance, we will also enable the support for TLS 1.2 & 1.3. Please find a list below of the ciphers that will only be supported after the change. Supported Ciphers Suites allowed: ELBSecurityPolicy-TLS13-1-2-2021-06 TLS_AES_128_GCM_SHA256 TLS_AES_256_GCM_SHA384 TLS_CHACHA20_POLY1305_SHA256 ECDHE-ECDSA-AES128-GCM-SHA256 ECDHE-RSA-AES128-GCM-SHA256 ECDHE-ECDSA-AES128-SHA256 ECDHE-RSA-AES128-SHA256 ECDHE-ECDSA-AES256-GCM-SHA384 ECDHE-RSA-AES256-GCM-SHA384 ECDHE-ECDSA-AES256-SHA384 ECDHE-RSA-AES256-SHA384 If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (AWS - Canada) | WxC-CHG0016434Planned Maintenance

Schedule

June 12, 2025 02:00 - 10:00 UTC

Components

Webex Connect

Locations

Cloud Production - Canada (AWS Montreal)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. All clients using the Public API should ensure that their API-calling systems use the supported ciphers. Otherwise, requests will fail to be received by the Webex Connect platform once the change has been made. Customer's will not be able to access the Webex Connect User Interface on browsers which do not support the ciphers once the change has been made. Ticket Number: WxC-CHG0016434 Description of Maintenance: As part of our continued commitment to improving our security, reliability, and performance, Webex CPaaS Solutions will be updating our Cipher Policy. We are discontinuing support for the use of some ciphers due to the potential attacks and other vulnerabilities on our Webex Connect platform. During this maintenance, we will also enable the support for TLS 1.3. Please find a list below of the ciphers that will only be supported after the change. Supported Ciphers Suites allowed:   ELBSecurityPolicy-TLS13-1-2-2021-06   TLS_AES_128_GCM_SHA256 TLS_AES_256_GCM_SHA384 TLS_CHACHA20_POLY1305_SHA256 ECDHE-ECDSA-AES128-GCM-SHA256 ECDHE-RSA-AES128-GCM-SHA256 ECDHE-ECDSA-AES128-SHA256 ECDHE-RSA-AES128-SHA256 ECDHE-ECDSA-AES256-GCM-SHA384 ECDHE-RSA-AES256-GCM-SHA384 ECDHE-ECDSA-AES256-SHA384 ECDHE-RSA-AES256-SHA384 If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (AWS - Mumbai) | WxC-CHG0016435Planned Maintenance

Schedule

June 16, 2025 12:30 - 20:30 UTC

Components

Webex Connect

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. All clients using the Public API should ensure that their API-calling systems use the supported ciphers. Otherwise, requests will fail to be received by the Webex Connect platform once the change has been made. Customer's will not be able to access the Webex Connect User Interface on browsers which do not support the ciphers once the change has been made. Ticket Number: WxC-CHG0016435 Description of Maintenance: As part of our continued commitment to improving our security, reliability, and performance, Webex CPaaS Solutions will be updating our Cipher Policy. We are discontinuing support for the use of some ciphers due to the potential attacks and other vulnerabilities on our Webex Connect platform. During this maintenance, we will also enable the support for TLS v1.2 & TLS v1.3 Please find a list below of the ciphers that will only be supported after the change. Supported Ciphers Suites allowed: ELBSecurityPolicy-TLS13-1-2-2021-06 TLS_AES_128_GCM_SHA256 TLS_AES_256_GCM_SHA384 TLS_CHACHA20_POLY1305_SHA256 ECDHE-ECDSA-AES128-GCM-SHA256 ECDHE-RSA-AES128-GCM-SHA256 ECDHE-ECDSA-AES128-SHA256 ECDHE-RSA-AES128-SHA256 ECDHE-ECDSA-AES256-GCM-SHA384 ECDHE-RSA-AES256-GCM-SHA384 ECDHE-ECDSA-AES256-SHA384 ECDHE-RSA-AES256-SHA384 If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (AWS - US) | WxC-CHG0016436Planned Maintenance

Schedule

June 24, 2025 02:00 - 10:00 UTC

Components

Webex Connect

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. All clients using the Public API should ensure that their API-calling systems use the supported ciphers. Otherwise, requests will fail to be received by the Webex Connect platform once the change has been made. Customer's will not be able to access the Webex Connect User Interface on browsers which do not support the ciphers once the change has been made. Ticket Number: WxC-CHG0016436 Description of Maintenance: As part of our continued commitment to improving our security, reliability, and performance, Webex CPaaS Solutions will be updating our Cipher Policy. We are discontinuing support for the use of some ciphers due to the potential attacks and other vulnerabilities on our Webex Connect platform. During this maintenance, we will also enable the support for TLS 1.3. Please find a list below of the ciphers that will only be supported after the change. Supported Ciphers Suites allowed:   ELBSecurityPolicy-TLS13-1-2-2021-06   TLS_AES_128_GCM_SHA256 TLS_AES_256_GCM_SHA384 TLS_CHACHA20_POLY1305_SHA256 ECDHE-ECDSA-AES128-GCM-SHA256 ECDHE-RSA-AES128-GCM-SHA256 ECDHE-ECDSA-AES128-SHA256 ECDHE-RSA-AES128-SHA256 ECDHE-ECDSA-AES256-GCM-SHA384 ECDHE-RSA-AES256-GCM-SHA384 ECDHE-ECDSA-AES256-SHA384 ECDHE-RSA-AES256-SHA384 If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.

Locations

History (Last 7 days)

Google Discontinues Support for Shortened URLs in RCS | WxC-INC1069166Planned Maintenance

Description

What’s Changing? This is to inform you that Google has decided to discontinue support for shortened or redirected URLs in media file fields within RCS messages. This update is part of Google’s efforts to enhance link transparency and media reliability in RCS. This change was first announced on March 25th and is expected to come into effect within 30 days of the announcement. Impact of This Change Shortened URLs (e.g., bit.ly, tinyurl, branded shortened URLs, etc.) will no longer be supported in media URL fields and thumbnail URL fields. However, shortened URLs will still be allowed in the text content of the message. More details are updated in this product change log - https://help.webexconnect.io/changelog/product-update-rcs. Action Required We recommend you ensure all media and thumbnail URLs in your RCS messages sent to Webex Connect are direct URLs (i.e., fully resolved links without redirection or shortening) to avoid any message delivery failures or rejections. Webex Connect will not be validating whether a URL is shortened or redirected. If you have any questions, please contact our support team.


Components

Channel - Rich Communication Services (RCS)


Locations

Messaging - RCS


Schedule

April 25, 2025 12:00 - April 25, 2025 12:01 UTC


April 25, 2025 12:01 UTC
[Update] What’s Changing? This is to inform you that Google has decided to discontinue support for shortened or redirected URLs in media file fields within RCS messages. This update is part of Google’s efforts to enhance link transparency and media reliability in RCS. This change was first announced on March 25th and is expected to come into effect within 30 days of the announcement. Impact of This Change Shortened URLs (e.g., bit.ly, tinyurl, branded shortened URLs, etc.) will no longer be supported in media URL fields and thumbnail URL fields. However, shortened URLs will still be allowed in the text content of the message. More details are updated in this product change log - https://help.webexconnect.io/changelog/product-update-rcs. Action Required We recommend you ensure all media and thumbnail URLs in your RCS messages sent to Webex Connect are direct URLs (i.e., fully resolved links without redirection or shortening) to avoid any message delivery failures or rejections. Webex Connect will not be validating whether a URL is shortened or redirected. If you have any questions, please contact our support team.

April 25, 2025 12:00 UTC
[Update] What’s Changing? This is to inform you that Google has decided to discontinue support for shortened or redirected URLs in media file fields within RCS messages. This update is part of Google’s efforts to enhance link transparency and media reliability in RCS. This change was first announced on March 25th and is expected to come into effect within 30 days of the announcement. Impact of This Change Shortened URLs (e.g., bit.ly, tinyurl, branded shortened URLs, etc.) will no longer be supported in media URL fields and thumbnail URL fields. However, shortened URLs will still be allowed in the text content of the message. More details are updated in this product change log - https://help.webexconnect.io/changelog/product-update-rcs. Action Required We recommend you ensure all media and thumbnail URLs in your RCS messages sent to Webex Connect are direct URLs (i.e., fully resolved links without redirection or shortening) to avoid any message delivery failures or rejections. Webex Connect will not be validating whether a URL is shortened or redirected. If you have any questions, please contact our support team.
Maintenance Advisory - External Partner | WxC-CS0085726Planned Maintenance

Description

Ticket Number: WxC-CS0085726 Please be advised we have received a maintenance advisory from our partner for SMS and MMS messages on Short Code, 10DLC, and Toll Free Number traffic towards the United States and Canada. This external maintenance may cause some disruption to services that may include delays on MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.


Components

Channel - SMS, Channel - MMS


Locations

Messaging - US Operators / Shortcodes, Messaging - Canadian Operators / Shortcodes, Messaging - Longcodes (10DLC / Toll-Free Numbers)


Schedule

April 24, 2025 03:00 - April 24, 2025 07:00 UTC


April 24, 2025 07:00 UTC
[Update] The scheduled maintenance is complete.

April 24, 2025 03:00 UTC
[Update] This maintenance has started.
Maintenance Advisory - Cloud Platform Upgrade | WxC-CHG0015946Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015946 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Connect


Locations

Cloud Production - US (Azure Virginia)


Schedule

April 24, 2025 02:00 - April 24, 2025 10:00 UTC


April 24, 2025 02:35 UTC
[Update] Please be advised that Webex CPaaS Solutions has cancelled this maintenance activity, Ticket Number: WxC-CHG0015946 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. No interruption to services is expected during this maintenance. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

April 10, 2025 03:21 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance activity. Please see updated maintenance schedule below. Planned Start: April 24, 2025 02:00 UTC Expected End: April 24, 2025 10:00 UTC Ticket Number: WxC-CHG0015946 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. No interruption to services is expected during this maintenance. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

April 4, 2025 05:29 UTC
[Update] Please be advised that Webex CPaaS Solutions has postponed this maintenance until further notice. We will advise once rescheduled. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015946 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
WhatsApp Policy Update on Misuse of Template CategoriesOperational

Incident Status

Operational


Components

Webex Connect


Locations

Cloud Production - US (AWS Oregon), Cloud Production - US (Azure Virginia), Cloud Production - Canada (AWS Montreal)



April 23, 2025 20:49 UTC
[Resolved] This email is to inform you about a recent update from WhatsApp concerning strict enforcement actions against businesses that misclassify message templates, particularly those labelling ‘Marketing’ templates as 'Utility'. What’s changing: -WhatsApp has introduced new enforcement measures to uphold the correct use of template categories. -If a business is detected misclassifying marketing content as utility, WhatsApp will initiate an email warning and begin restrictions if the misuse continues.
 What happens if misuse is detected: If a business is detected misusing the Utility category, WhatsApp will follow a two-step enforcement process: Warning: -If your WABA uses Embedded Signup, a warning on email will be issued if WhatsApp detects that templates intended for Marketing are being submitted under the Utility category. -If your WABA is onboarded using OBO/Manual model, you will not get this warning email however you can evaluate your templates for category change in template management section. If you see several templates with ‘Utility’ as ‘Previous Category’ and ‘Marketing’ as ’Category’, you should make sure to categorize the new templates as per the template guidelines (https://help.webexconnect.io/docs/whatsapp-category-guidelines) Restriction: If misuse is detected again after the warning: -All previously approved Utility templates will be re-categorized as Marketing. -Your WhatsApp Business Account will face a 7-day restriction wherein: -No creation of new Utility templates will be allowed. -No category reviews for existing templates can be completed from WhatsApp manager or Direct Support. -If there is continued misuse after a prior restriction, a longer restriction of 30 days may be imposed. These measures from WhatsApp are aimed to maintain message quality and improve user experience by ensuring that recipients experience is in line with the categorization of the message content. 
 What You Should Do: -Review all existing templates and make sure future templates are correctly categorized according to WhatsApp’s Template Category Guidelines (https://developers.facebook.com/docs/whatsapp/updates-to-pricing/new-template-guidelines?content_id=RgyI5APHdXpXvC3#new-restrictions-on-template-category-misuse--) -Avoid classifying promotional content (discounts, offers, brand awareness, etc.) as 'Utility', even if it contains informational elements. If in doubt, classify templates conservatively. If you need support reviewing your templates or have questions about category classification, please feel free to contact the 24/7 Cisco support team at the usual support address: webexcpaas.techsupport@cisco.com.
Maintenance Advisory - External Partner | WxC-INC1082608Planned Maintenance

Description

Ticket Number: WxC-INC1082608 Please be advised we have received a maintenance advisory from our partner for SMS and MMS messages. This external maintenance is expected to cause intermittent disruption to services that may include delays on MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Channel - SMS, Channel - MMS


Locations

Messaging - US Operators / Shortcodes


Schedule

April 23, 2025 03:00 - April 23, 2025 10:00 UTC


April 23, 2025 11:26 UTC
[Update] Ticket Number: WxC-INC1082608 Please be advised this maintenance activity has been completed.

April 23, 2025 03:47 UTC
[Update] This maintenance has started Ticket Number: WxC-INC1082608 Please be advised we have received a maintenance advisory from our partner for SMS and MMS messages. This external maintenance is expected to cause intermittent disruption to services that may include delays on MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Managed File Transfer Services | WxC-CHG0016601Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. This maintenance is expected to cause minor disruption to managed file transfer services that may include brief network timeouts or disconnects for up to 15 minutes. Ticket Number: WxC-CHG0016601 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our managed file transfer infrastructure to improve reliability, performance and security. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Managed File Transfer / Secure FTP


Locations

Cloud Production - US (Azure Virginia)


Schedule

April 23, 2025 04:00 - April 23, 2025 06:00 UTC


April 23, 2025 07:29 UTC
[Update] Ticket Number: WxC-CHG0016601 Please be advised this maintenance activity has been completed.

April 23, 2025 04:00 UTC
[Update] Ticket Number: WxC-CHG0016601 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our managed file transfer infrastructure to improve reliability, performance and security. This maintenance is expected to cause minor disruption to managed file transfer services that may include brief network timeouts or disconnects for up to 15 minutes. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Sydney Messaging Gateway | WxC-CHG0016464Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0016464 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Sydney Messaging Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Messaging Gateway - SMS


Locations

NMX6 - (AWS Sydney)


Schedule

April 22, 2025 16:00 - April 22, 2025 19:00 UTC


April 22, 2025 19:00 UTC
[Update] Scheduled maintenance is complete

April 22, 2025 16:00 UTC
[Update] Scheduled maintenance is started