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Planned Maintenance In Progress

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Welcome to the Service Status page for Webex CPaaS Solutions. Issues and maintenance affecting Webex CPaaS Solutions services, products and messaging gateways are tracked below. When subscribing to notifications, please consider subscribing to the services, products and gateways that you use, as well as the channels relevant to your services. If you have questions on what components are appropriate, please contact your account representative.
Maintenance Advisory - MMS Infrastructure | WxC-CHG0014889Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Nodes being updated will experience downtime of few seconds, while the rest of the cluster will continue to serve traffic. Ticket Number: WxC-CHG0014889 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our MMS infrastructure. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

Components

Messaging Gateway - MMS

Locations

Messaging Gateway - US

Schedule

November 21, 2024 05:00 - 07:00 UTC


November 21, 2024 05:00 UTC
[Update] Ticket Number: WxC-CHG0014889 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our MMS infrastructure. Nodes being updated will experience downtime of few seconds, while the rest of the cluster will continue to serve traffic. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - RCS Infrastructure | WxC-CHG0014863Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. A brief interruption of up to 2 minutes is expected during this maintenance. Ticket Number: WxC-CHG0014863 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our RCS infrastructure. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

Components

Channel - Rich Communication Services (RCS)

Locations

Messaging - RCS

Schedule

November 21, 2024 05:00 - 07:00 UTC


November 21, 2024 05:00 UTC
[Update] Ticket Number: WxC-CHG0014863 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our RCS infrastructure. A brief interruption of up to 2 minutes is expected during this maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

17

Upcoming Maintenances

3

Incidents Last 30 Days

40

Maintenances Last 30 Days

Webex Connect




Operational

Webex Campaign




Operational

Webex Engage




Operational

Webex Notify




Operational

Messaging Gateway - SMS




Operational

Messaging Gateway - MMS




Planned Maintenance

Switchblade Platform




Operational

Sumotext Platform




Operational

JumpTXT Media Platform




Operational

MVNO Data Services Platform




Operational

Channel - SMS




Operational

Channel - MMS




Operational

Channel - Rich Communication Services (RCS)




Planned Maintenance

Channel - Voice




Operational

Channel - Email




Operational

Channel - OTT Messaging




Operational

Channel - Dataflow




Operational

Channel - Bot Builder




Operational

Managed File Transfer / Secure FTP




Operational

Certificates




Operational

External Services

AWS EC2

AWS Route 53

Azure

Facebook

Instagram

WebEx

Scheduled Maintenance

Urgent: Compliance with TRAI Directions – Action Required Before 1st November 2024Planned Maintenance

Schedule

October 23, 2024 00:01 - 23:59 UTC

Components

Webex Connect

Locations

Cloud Production - India (AWS Mumbai)

Description

We would like to inform you of important compliance requirements issued by the Telecom Regulatory Authority of India (TRAI) on 20th August 2024 and 16th February 2024, aimed at curbing unauthorized activities and misuse of telecom resources. Please find attached detailed TRAI Directions. Key Points to Note: 1. As per the latest TRAI Directions, all Principal Entities (PEs) are required to disclose the entire chain involved in SMS communication, including the Telemarketer-Aggregation function and Telemarketer-Delivery Function, between the PE and OAP (Originating Access Provider). 2. According to Clause 10(c) of the TRAI Directive dated 20th August 2024, effective from 1st November 2024, all messages must be traceable. Any message where the telemarketer chain is undefined or incomplete will be rejected by Telecom Service Providers (TSPs). 3. The TRAI Directions will be implemented starting 1st November 2024 across all TSP’s. 4. DLT portal will be live today post 2 PM IST to register the complete telemarketer chain (PE → Telemarketer-Aggregation Function → Telemarketer-Delivery Function → OAP) on our platform. 5. Please ensure your respective chains are prepared and ready for registration. We strongly recommend registering well before 1st November 2024 to avoid any message delivery disruptions. 7. The entire chain, from PE to OAP must be registered on the DLT platform with all telemarketers involved being included in the declared chain. The chain from PE to OAP for message delivery could be through a single Telemarketer with delivery function or through a multi-party chain of Telemarketer Aggregation Function - Telemarketer Delivery Function. 8. The total number of TMs in a chain should be maximum 3 (which includes the Telemarketer-Delivery Function). 9. Further instructions and steps (user manual) to register the telemarketer chain will be shared with you at earliest. Thank you for your attention to this matter. Please ensure compliance by the deadline to avoid any interruptions in your messaging services. Please follow the below Process Overview: · Log in to the DLT Portal · Select the “Manage Telemarketer Relationship” or Telemarketer Request tab and choose “Create New Chain Request.” · Enter the DLT ID of your corresponding Telemarketer ID : 110200001293 | IMI Mobile Cloud Communications Pvt Ltd and the name will auto-populate (please verify before submission). · After submitting the request, inform the Telemarketer to acknowledge it on their DLT login. Watch the informational video here: https://www.youtube.com/watch?v=kcox-zm8nvQ
Maintenance Advisory - Cloud Platform WxC-CHG0014311Planned Maintenance

Schedule

October 23, 2024 07:00 - 13:00 UTC

Components

Webex Engage

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014311 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Cloud Platforms to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform Upgrade (AWS - Sydney) | WxC-CHG0014064Planned Maintenance

Schedule

October 28, 2024 05:30 - October 29, 2024 13:30 UTC

Components

Webex Connect

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014064 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Connect (AWS - Sydney) to version R6.8.0. For further details on what is included in this release, please refer to https://help.webexconnect.io/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

October 22, 2024 09:23 UTC
[Update] Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014064 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Connect (AWS - Sydney) to version R6.8.0. For further details on what is included in this release, please refer to https://help.webexconnect.io/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Cloud Platform | WxC-CHG0014655 Planned Maintenance

Schedule

November 4, 2024 07:30 - 10:30 UTC

Components

Webex Connect

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Ticket Number: WxC-CHG0014655 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on the WhatsApp channel to improve security, reliability, and performance. As part of this activity, WhatsApp access tokens will be refreshed. No action is required on your part, however, please note customers may experience a delay or downtime of approximately 20 minutes during which inbound and outgoing WhatsApp messages may be delayed on the platform. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Singapore NMX6 Message Gateway -WxC-CHG0014747Planned Maintenance

Schedule

November 7, 2024 19:00 - 22:30 UTC

Components

Messaging Gateway - SMS

Locations

NMX6 - (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014747 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Singapore NMX6 Message Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Cloud Platform | WxC-CHG0014662 Planned Maintenance

Schedule

November 14, 2024 13:00 - 16:00 UTC

Components

Webex Connect

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Ticket Number: WxC-CHG0014662 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on the WhatsApp channel to improve security, reliability, and performance. As part of this activity, WhatsApp access tokens will be refreshed. No action is required on your part, however, please note customers may experience a delay or downtime of approximately 20 minutes during which inbound and outgoing WhatsApp messages may be delayed on the platform. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Sydney NMX6 Message Gateway -WxC-CHG0014748Planned Maintenance

Schedule

November 14, 2024 17:00 - November 15, 2024 21:00 UTC

Components

Messaging Gateway - SMS

Locations

NMX6 - (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014748 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Sydney NMX6 Message Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.0 Platform Upgrade | WxC-CHG0014420Planned Maintenance

Schedule

November 15, 2024 10:30 - 16:30 UTC

Components

Webex Engage

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014420 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.0. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Cloud Platform | WxC-CHG0014673 Planned Maintenance

Schedule

November 19, 2024 08:00 - 11:30 UTC

Components

Webex Connect

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Ticket Number: WxC-CHG0014673 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on the WhatsApp channel to improve security, reliability, and performance. As part of this activity, WhatsApp access tokens will be refreshed. No action is required on your part, however, please note customers may experience a delay or downtime of approximately 20 minutes during which inbound and outgoing WhatsApp messages may be delayed on the platform. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Cloud Platform | WxC-CHG0014874Planned Maintenance

Schedule

November 22, 2024 05:00 - 08:00 UTC

Components

Messaging Gateway - MMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014874 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Cloud Platforms to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Campaign Cloud Platform Upgrade (AWS - US) | WxC-CHG0014686Planned Maintenance

Schedule

December 9, 2024 04:00 - 10:00 UTC

Components

Webex Connect

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014686 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform (AWS - US) to upgrade Webex Campaign to version R7.2. For details on what’s included in this release, please refer to https://docs.webexcampaign.com/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (Voice) Cloud Platform (AWS-US) | WxC-CHG0014370 Planned Maintenance

Schedule

December 9, 2024 04:00 - 10:00 UTC

Components

Webex Connect, Channel - Voice

Locations

Cloud Production - US (AWS Oregon), Messaging - Voice

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window under a previous CHG number. Ticket Number: WxC-CHG0014370 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Voice Cloud Platforms to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

November 21, 2024 01:35 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance. Please see updated maintenance schedule below. Planned Start: December 9, 2024 04:00 UTC Expected End: December 9, 2024 10:00 UTC Ticket Number: WxC-CHG0014370 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Voice Cloud Platforms to improve security, reliability and performance. No interruption to services is expected during this maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Cloud Platform / WxC-CHG0014372Planned Maintenance

Schedule

December 10, 2024 01:00 - 09:00 UTC

Components

Webex Connect

Locations

Cloud Production - US (Azure Virginia)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014372 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Cloud Platforms to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.0 Platform Upgrade | WxC-CHG0014423Planned Maintenance

Schedule

December 11, 2024 14:30 - 21:30 UTC

Components

Webex Engage

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014423 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.0. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (Voice) Cloud Platform (AWS India) | WxC-CHG0014373Planned Maintenance

Schedule

December 11, 2024 20:00 - December 12, 2024 03:00 UTC

Components

Webex Connect

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No customer downtime or impact is anticipated. Ticket Number: WxC-CHG0014373 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (Voice) Cloud Platform (AWS Canada) | WxC-CHG0014369Planned Maintenance

Schedule

December 12, 2024 04:00 - 10:00 UTC

Components

Webex Connect, Channel - Voice

Locations

Cloud Production - Canada (AWS Montreal), Messaging - Voice

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No customer downtime or impact is anticipated. Ticket Number: WxC-CHG0014369 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

November 19, 2024 03:26 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance. Please see updated maintenance schedule below. Planned Start: December 12, 2024 04:00 UTC Expected End: December 12, 2024 10:00 UTC Ticket Number: WxC-CHG0014369 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. No customer downtime or impact is anticipated. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

November 5, 2024 13:05 UTC
[Update] Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No customer downtime or impact is anticipated. Ticket Number: WxC-CHG0014369 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.0 Platform Upgrade | WxC-CHG0014426Planned Maintenance

Schedule

January 6, 2025 05:00 - 11:00 UTC

Components

Webex Engage

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014426 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.0. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

Locations

History (Last 7 days)

Service Advisory - Webex Connect Service Degradation | WxC-INC0875270Degraded Performance

Incident Status

Degraded Performance


Components

Webex Connect


Locations

Cloud Production - US (AWS Oregon)



November 19, 2024 15:44 UTC
[Resolved] Ticket Number: WxC-INC0875270 Please be advised that our engineers have identified the issue and requests are now processing. This issue has been resolved. We apologize for any inconvenience this may have caused.

November 19, 2024 14:59 UTC
[Monitoring] Ticket Number: WxC-INC0875270 Please be advised that our engineers have identified the issue and requests are now processing. We will continue to monitor to ensure resolution. We apologize for any inconvenience this may have caused.

November 19, 2024 13:51 UTC
[Investigating] Ticket Number: WxC-INC0875270 Please be advised that we are investigating a potential service degradation with Webex Connect. Our engineers are investigating. Clients may see message rejections or delays for SMS and MMS messages. We apologize for any inconvenience this may cause, and will provide updates as new information becomes available to us.
Maintenance Advisory - Message Gateway - WxC-CHG0014751 / WxC-CHG0014752Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions will be executing maintenance during this maintenance window. There will be a brief interruption while carrier binds disconnect and reconnect during this maintenance. Ticket Numbers : WxC-CHG0014751 / WxC-CHG0014752 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Messaging Gateway - SMS


Locations

Messaging Gateway - US


Schedule

November 19, 2024 06:00 - November 19, 2024 12:00 UTC


November 19, 2024 12:09 UTC
[Update] Ticket Number: WxC-CHG0014751 / WxC-CHG0014752 Please be advised this maintenance activity has been completed.

November 19, 2024 06:10 UTC
[Update] Ticket Numbers : WxC-CHG0014751 / WxC-CHG0014752 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Message Gateway to improve security, reliability and performance. There will be a brief interruption while carrier binds disconnect and reconnect during this maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

November 19, 2024 06:09 UTC
[Update] Ticket Number: WxC-CHG0014751 / WxC-CHG0014752 Please be advised this maintenance activity has been started.

November 4, 2024 14:08 UTC
[Update] Please be advised that Webex CPaaS Solutions will be executing maintenance during this updated maintenance window. There will be a brief interruption while carrier binds disconnect and reconnect during this maintenance. Ticket Numbers : WxC-CHG0014751 / WxC-CHG0014752 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.0 Platform Upgrade | WxC-CHG0014421Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014421 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.0. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Engage


Locations

Cloud Production - Canada (AWS Montreal)


Schedule

November 18, 2024 05:00 - November 18, 2024 11:00 UTC


November 18, 2024 11:50 UTC
[Update] Ticket Number: WxC-CHG0014421 Please be advised this maintenance activity has been completed.

November 18, 2024 04:59 UTC
[Update] Ticket Number: WxC-CHG0014421 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.0. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Bot Builder | WxC-CHG0014807Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning a maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014807 Description of Maintenance: Webex CPaaS Solutions will be implementing changes to the Webex Connect Bot Builder, including rebranding and feature updates. If you would like more information, please contact the Client Success Manager for the release notes.


Components

Webex Connect


Locations

Cloud Production - US (AWS Oregon)


Schedule

November 18, 2024 09:00 - November 18, 2024 10:00 UTC


November 18, 2024 11:50 UTC
[Update] Ticket Number: WxC-CHG0014807 Please be advised this maintenance activity has been completed.

November 18, 2024 08:46 UTC
[Update] Ticket Number: WxC-CHG0014807 Please be advised this maintenance activity has been started.
Maintenance Advisory - Infrastructure | WxC-CHG0014798Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window.   This maintenance is expected to cause some disruption to services that may include brief network timeouts or VPN disconnects for up to 120 minutes. If client VPN's or sessions do not automatically recover, the connection may need to be re-established. Messages will be queued if any sessions are offline. Please note that for SMPP and HTTP customers connected to SMS/MMS gateways at both of our sites, there should be no impact.  For customers that are only connected to a single site (tor-dc01), JumpTXT Media platform customers, and customers using api.impactmobile.com, services.impactmobile.com or secure.impactmobile.com,all  services will be unavailable or degraded while this maintenance is conducted. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our network and hosting infrastructure to improve security, reliability and performance.   If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Messaging Gateway - SMS, Messaging Gateway - MMS, JumpTXT Media Platform, Managed File Transfer / Secure FTP


Locations

Data Center - CA Primary (tor-dc01; 72.142.133.0/26), Messaging Gateway - Canada


Schedule

November 18, 2024 05:00 - November 18, 2024 08:00 UTC


November 18, 2024 08:46 UTC
[Update] Ticket Number: WxC-CHG0014798 Please be advised this maintenance activity has been completed.

November 18, 2024 08:06 UTC
[Update] Ticket Number: WxC-CHG0014798 Please be advised this maintenance activity has been temporarily extended. We will share a further update once completed.

November 18, 2024 05:01 UTC
[Update] Ticket Number: WxC-CHG0014798 Webex CPaaS Solutions has started performing maintenance on our network and hosting infrastructure to improve security, reliability and performance. This maintenance is expected to cause some disruption to services that may include brief network timeouts or VPN disconnects for up to 120 minutes. If client VPN's or sessions do not automatically recover, the connection may need to be re-established. Messages will be queued if any sessions are offline. Please note that for SMPP and HTTP customers connected to SMS/MMS gateways at both of our sites, there should be no impact. For customers that are only connected to a single site (tor-dc01), JumpTXT Media platform customers, and customers using api.impactmobile.com, services.impactmobile.com or secure.impactmobile.com,all services will be unavailable or degraded while this maintenance is conducted. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (Azure) Cloud Platform | WxC-CHG0014521Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014521 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect CPaaS Cloud Platform within the Azure environment to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Connect


Locations

Cloud Production - US (Azure Virginia)


Schedule

November 18, 2024 02:00 - November 18, 2024 10:00 UTC


November 15, 2024 16:42 UTC
[Update] Please be advised that Webex CPaaS Solutions has postponed this maintenance. Ticket Number: WxC-CHG0014521 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect CPaaS Cloud Platform within the Azure environment to improve security, reliability and performance. No interruption to services is expected during this maintenance. We will send an updated notice with a new date when it becomes available.

November 6, 2024 23:26 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance. Please see updated schedule below. Planned Start: November 18, 2024 02:00 UTC Expected End: November 18, 2024 10:00 UTC Ticket Number: WxC-CHG0014521 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect CPaaS Cloud Platform within the Azure environment to improve security, reliability and performance. No interruption to services is expected during this maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Campaign Cloud Platform Upgrade (AWS - Canada) | WxC-CHG0014684Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014684 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform (AWS - Canada) to upgrade Webex Campaign to version R7.2. For details on what’s included in this release, please refer to https://docs.webexcampaign.com/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Campaign


Locations

Cloud Production - Canada (AWS Montreal)


Schedule

November 14, 2024 04:00 - November 14, 2024 11:30 UTC


November 14, 2024 11:43 UTC
[Update] Ticket Number: WxC-CHG0014684 Please be advised this maintenance activity has been completed.

November 14, 2024 04:00 UTC
[Update] Ticket Number: WxC-CHG0014684 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Webex CPaaS Cloud Platform (AWS - Canada) to upgrade Webex Campaign to version R7.2. No interruption to services is expected during this maintenance. For details on what’s included in this release, please refer to https://docs.webexcampaign.com/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.