Header Image
All Services Operational

Updated a few seconds ago

Welcome to the Service Status page for Webex CPaaS Solutions. Issues and maintenance affecting Webex CPaaS Solutions services, products and messaging gateways are tracked below. When subscribing to notifications, please consider subscribing to the services, products and gateways that you use, as well as the channels relevant to your services. If you have questions on what components are appropriate, please contact your account representative.

13

Upcoming Maintenances

4

Incidents Last 30 Days

32

Maintenances Last 30 Days

Webex Connect




Operational

Webex Campaign




Operational

Webex Engage




Operational

Webex Notify




Operational

Messaging Gateway - SMS




Operational

Messaging Gateway - MMS




Operational

Switchblade Platform




Operational

Sumotext Platform




Operational

JumpTXT Media Platform




Operational

MVNO Data Services Platform




Operational

Channel - SMS




Operational

Channel - MMS




Operational

Channel - Rich Communication Services (RCS)




Operational

Channel - Voice




Operational

Channel - Email




Operational

Channel - OTT Messaging




Operational

Channel - Dataflow




Operational

Channel - Bot Builder




Operational

Managed File Transfer / Secure FTP




Operational

Certificates




Operational

External Services

AWS EC2

AWS Route 53

Azure

Facebook

Instagram

WebEx

Scheduled Maintenance

Maintenance Advisory - Webex Connect (AWS - India) | WxC-CHG0015606Planned Maintenance

Schedule

March 14, 2025 12:30 - 18:30 UTC

Components

Webex Connect

Locations

Cloud Production - India (AWS Mumbai)

Description

As part of our continued commitment to improving our security, reliability, and performance, Webex CPaaS Solutions will be updating our Cipher Policy. We are discontinuing support for the use of some ciphers due to the potential attacks and other vulnerabilities on our Webex Campaign platform. During this maintenance, we will also enable the support for TLS 1.3. If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.

March 4, 2025 09:54 UTC
[Update] Ticket Number: WxC-CHG0015606 Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Delays of 10-15 minutes on inApp channel services are expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Cloud Platforms to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

March 4, 2025 09:53 UTC
[Update] As part of our continued commitment to improving our security, reliability, and performance, Webex CPaaS Solutions will be updating our Cipher Policy. We are discontinuing support for the use of some ciphers due to the potential attacks and other vulnerabilities on our Webex Campaign platform. During this maintenance, we will also enable the support for TLS 1.3. If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.
Maintenance Advisory - Certificate Updates | WxC-CHG0015868Planned Maintenance

Schedule

March 31, 2025 10:00 - 10:30 UTC

Components

Switchblade Platform, Certificates

Locations

Data Center - US Primary (Boston; 64.95.69.0/25), Data Center - US Secondary (Atlanta; 64.94.225.0/25), Global

Description

Please be advised that Webex CPaaS Solutions is planning the following maintenance. No service disruption is anticipated. Ticket Number: WxC-CHG0015868 Description of Maintenance: The SSL certificate for the following domain will be updated on March 31st 2025: Certificate: *.3c.com This certificate renewal may impact customers who use our HTTPS, SMTP with TLS, or SMPP with TLS API endpoints and have imported the certificate into a local certificate store. Customers who have not added our certificate, intermediate or root certificates to any certificate trusts should not be impacted. If you import our certificate, intermediate, or root certificates into your local trust store and need the updated certificate, please contact webexcpaas.techsupport@cisco.com. We advise all customers to validate their connections post-implementation. If you have any questions or concerns, please contact the Webex CPaaS Solutions NOC at webexcpaas.techsupport@cisco.com. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - External Partner | WxC-CS0083539Planned Maintenance

Schedule

April 7, 2025 04:00 - 10:00 UTC

Components

Channel - SMS

Locations

Messaging - Canadian Operators / Shortcodes, Messaging - Longcodes (10DLC / Toll-Free Numbers)

Description

Ticket Number: WxC-CS0083539 Please be advised we have received a maintenance advisory from our partner for 10DLC MT/MO traffic towards the United States and Canada. This external maintenance may cause some disruption to services that may include delays on MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.
Maintenance Advisory - Webex Engage Cloud Platform Upgrade | WxC-CHG0016188Planned Maintenance

Schedule

April 9, 2025 12:30 - 18:30 UTC

Components

Webex Engage

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0016188 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Engage to version 6.2. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Cloud Platform Upgrade | WxC-CHG0015946Planned Maintenance

Schedule

April 10, 2025 03:00 - 11:00 UTC

Components

Webex Connect

Locations

Cloud Production - US (Azure Virginia)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015946 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

April 4, 2025 05:29 UTC
[Update] Please be advised that Webex CPaaS Solutions has postponed this maintenance until further notice. We will advise once rescheduled. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015946 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Message Gateway US-SMS | WxC-CHG0016046Planned Maintenance

Schedule

April 10, 2025 05:00 - 08:00 UTC

Components

Messaging Gateway - SMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although client / carrier connections will briefly disconnect and reconnect as controlled application restarts are performed across groups. Ticket Number: WxC-CHG0016046 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our AWS US-SMS Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Message Gateway US-SMS | WxC-CHG0016047Planned Maintenance

Schedule

April 10, 2025 08:00 - 11:00 UTC

Components

Messaging Gateway - SMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although client / carrier connections will briefly disconnect and reconnect as controlled application restarts are performed across groups. Ticket Number:WxC-CHG0016047 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Azure US-SMS Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Cloud Platform | WxC-CHG0015611Planned Maintenance

Schedule

April 14, 2025 03:30 - 11:30 UTC

Components

Webex Connect

Locations

Cloud Production - US (Azure Virginia)

Description

Ticket Number:WxC-CHG0015611 Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Delays of 10-15 minutes on inApp channel services are expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform within the Azure environment to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

March 28, 2025 03:17 UTC
[Update] Ticket Number: WxC-CHG0015611 Please be advised that Webex CPaaS Solutions has rescheduled this maintenance. Please see updated maintenance schedule below. Planned Start: April 14, 2025 03:30 UTC Expected End: April 14, 2025 11:30 UTC Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform within the Azure environment to improve security, reliability and performance. Delays of 10-15 minutes on inApp channel services are expected during this maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

February 17, 2025 07:43 UTC
[Update] Ticket Number:WxC-CHG0015611 Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Delays of 10-15 minutes on inApp channel services are expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform within the Azure environment to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage Cloud Platform Upgrade | WxC-CHG0016181Planned Maintenance

Schedule

April 14, 2025 13:00 - 19:00 UTC

Components

Webex Engage

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0016181 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Engage to version 6.2. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage Cloud Platform Upgrade | WxC-CHG0016182Planned Maintenance

Schedule

April 16, 2025 05:00 - 11:00 UTC

Components

Webex Engage

Locations

Cloud Production - Canada (AWS Montreal)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0016182 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Engage to version 6.2. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Message Gateway US MMS | WxC-CHG0016352Planned Maintenance

Schedule

April 16, 2025 09:00 - 12:00 UTC

Components

Messaging Gateway - MMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Clients may see a 15 minute delay while updates are applied across the cluster. Ticket Number: WxC-CHG0016352 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US MMS Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage Cloud Platform Upgrade | WxC-CHG0016185Planned Maintenance

Schedule

April 28, 2025 05:00 - 11:00 UTC

Components

Webex Engage

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0016185 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Engage to version 6.2. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage Cloud Platform Upgrade | WxC-CHG0016186Planned Maintenance

Schedule

May 5, 2025 15:30 - 21:30 UTC

Components

Webex Engage

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0016186 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Engage to version 6.2. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

Locations

History (Last 7 days)

Maintenance Advisory - Message Gateway US (MMS) | WxC-CHG0016340Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this maintenance is performed, messages will be queued until service is restored. Ticket Number: WxC-CHG0016340 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US Message Gateway (MMS, RCS) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Messaging Gateway - MMS


Locations

Messaging Gateway - US


Schedule

April 3, 2025 22:00 - April 4, 2025 02:00 UTC


April 4, 2025 02:00 UTC
[Update] Ticket Number: WxC-CHG0016340 Description of Maintenance: Webex CPaaS Solutions has completed maintenance on our US Message Gateway (MMS).

April 3, 2025 22:00 UTC
[Update] Ticket Number: WxC-CHG0016340 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our US Message Gateway (MMS) to improve security, reliability, and performance. While this maintenance is performed, messages will be queued until service is restored. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

April 3, 2025 20:21 UTC
[Update] Please be advised that Webex CPaaS Solutions has postponed the RCS portion of this maintenance during this scheduled window. MMS maintenance will continue as planned. Ticket Number: WxC-CHG0016340 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US Message Gateway (MMS) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Service Advisory - Switchblade Service Degradation Operational

Incident Status

Operational


Components

Switchblade Platform


Locations

Data Center - US Primary (Boston; 64.95.69.0/25), Data Center - US Secondary (Atlanta; 64.94.225.0/25)



April 3, 2025 16:59 UTC
[Resolved] Ticket Number: WxC-INC1059675 Please be advised that we are no longer observing an issue with our Switchblade Platform. We apologize for any inconvenience this may have caused. We will continue to closely monitor to ensure resolution.

April 3, 2025 16:05 UTC
[Monitoring] Ticket Number: WxC-INC1059675 Please be advised that we are no longer observing an issue with our Switchblade Platform. We apologize for any inconvenience this may have caused. We will continue to closely monitor to ensure resolution.

April 3, 2025 14:59 UTC
[Investigating] Ticket Number: WxC-INC1059675 Please be advised Webex CPaaS Solutions is investigating a potential issue with our Switchblade Platform. Our engineers are engaged and are in the process of troubleshooting current observations. Webex CPaaS Solutions will continue to monitor the situation and will advise once more information be comes available.

April 3, 2025 13:47 UTC
[Investigating] Ticket Number: WxC-INC1059675 Please be advised Webex CPaaS Solutions is investigating a potential issue with our Switchblade Platform. We have escalated to the necessary team to verify if there is an issue and are in the process of troubleshooting current observations. Webex CPaaS Solutions will continue to monitor the situation and will advise once more information be comes available.
Maintenance Advisory - Cloud Platform Upgrade | WxC-CHG0015948Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015948 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Connect


Locations

Cloud Production - US (AWS Oregon)


Schedule

April 3, 2025 03:00 - April 3, 2025 11:00 UTC


April 3, 2025 10:32 UTC
[Update] Ticket Number: WxC-CHG0015948 Please be advised this maintenance activity has been completed.

April 3, 2025 02:07 UTC
[Update] Ticket Number: WxC-CHG0015948 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. Customers may experience a delay of up to 20 minutes in processing MT requests that include Voice and Contact Policy Checks. The requests will be queued and processed with a delay. For details on what’s included in this release, please refer to https://help.webexconnect.io/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

April 2, 2025 08:41 UTC
[Update] Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Customers may experience a delay of up to 20 minutes in processing MT requests that include Voice and Contact Policy Checks. The requests will be queued and processed with a delay. Ticket Number: WxC-CHG0015948 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. For details on what’s included in this release, please refer to https://help.webexconnect.io/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

March 26, 2025 10:21 UTC
[Update] Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Customers may experience a delay of up to 20 minutes in processing MT requests that include Voice and Contact Policy Checks. The requests will be queued and processed with a delay. Ticket Number: WxC-CHG0015948 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Service Advisory - Network Degradation | WxC-INC1058746Operational

Incident Status

Operational


Components

Webex Connect, Switchblade Platform, MVNO Data Services Platform, Managed File Transfer / Secure FTP


Locations

Cloud Production - US (AWS Oregon), Cloud Production - US (Azure Virginia), Data Center - US Primary (Boston; 64.95.69.0/25), Data Center - US Secondary (Atlanta; 64.94.225.0/25)



April 3, 2025 06:03 UTC
[Resolved] Ticket Number: WxC-INC1058746 Please be advised that the upstream networking issue has been resolved. We apologize for any inconvenience this has caused.

April 2, 2025 19:55 UTC
[Investigating] Ticket Number: WxC-INC1058746 Please be advised that some clients have reported network connectivity issues (latency and/or packet loss) to our data centre. We believe this to be caused by an upstream network issue, however, our engineers are investigating and will provide more information as it becomes available. We apologize for any inconvenience this may cause, and will provide updates as new information becomes available to us.
Maintenance Advisory - Infrastructure | WxC-CHG0016263Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0016263 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our network and hosting infrastructure to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

JumpTXT Media Platform


Locations

Data Center - CA Primary (tor-dc01; 72.142.133.0/26)


Schedule

April 3, 2025 02:00 - April 3, 2025 04:00 UTC


April 3, 2025 04:40 UTC
[Update] Ticket Number: WxC-CHG0016263 Webex CPaaS Solutions has completed maintenance on our network and hosting infrastructure.

April 3, 2025 02:16 UTC
[Update] Ticket Number: WxC-CHG0016263 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our network and hosting infrastructure to improve security, reliability and performance. No interruption to services is expected during this maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS - Canada) | WxC-CHG0015607Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, there will be a delay of 10 - 15 minutes for in-app channels during the change window. Ticket Number: WxC-CHG0015607 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - Canada) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Connect


Locations

Cloud Production - Canada (AWS Montreal)


Schedule

April 2, 2025 03:30 - April 2, 2025 09:30 UTC


April 2, 2025 09:37 UTC
[Update] Ticket Number: WxC-CHG0015607 Please be advised this maintenance activity has been completed.

April 2, 2025 03:30 UTC
[Update] Ticket Number: WxC-CHG0015607 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Webex Connect Platform (AWS - Canada) to improve security, reliability, and performance. While this upgrade is performed, there will be a delay of 10 - 15 minutes for in-app channels during the change window. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

March 22, 2025 03:51 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance activity. Please see updated maintenance schedule below. Planned Start: April 2, 2025 03:30 UTC Expected End: April 2, 2025, 09:30 UTC Ticket Number: WxC-CHG0015607 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - Canada) to improve security, reliability, and performance. While this upgrade is performed, there will be a delay of 10 - 15 minutes for in-app channels during the change window. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

March 4, 2025 12:05 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance activity. Please see updated maintenance schedule below. Planned Start: March 22, 2025 03:30 UTC Expected End: March 22, 2025 09:30 UTC Ticket Number: WxC-CHG0015607 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - Canada) to improve security, reliability, and performance. While this upgrade is performed, there will be a delay of 10 - 15 minutes for in-app channels during the change window. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

February 27, 2025 00:53 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance activity. Please see updated maintenance schedule below. Planned Start: April 2, 2025 03:30 UTC Expected End: April 2, 2025 09:30 UTC Ticket Number: WxC-CHG0015607 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - Canada) to improve security, reliability, and performance. While this upgrade is performed, there will be a delay of 10 - 15 minutes for in-app channels during the change window. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory – Webex Connect v6.9 Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015949 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Connect to version 6.9. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Connect


Locations

Cloud Production - India (AWS Mumbai)


Schedule

April 1, 2025 14:30 - April 1, 2025 22:30 UTC


April 1, 2025 22:30 UTC
[Update] Scheduled maintenance is complete

April 1, 2025 14:30 UTC
[Update] Scheduled maintenance is starting
Maintenance Advisory - External Partner | WxC-CS0082665Planned Maintenance

Description

Ticket Number: WxC-CS0082665 Please be advised we have received a maintenance advisory for Verizon. This external maintenance may cause some disruption to services that may include intermittent delays on MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Channel - SMS


Locations

Messaging - US Operators / Shortcodes


Schedule

April 1, 2025 04:00 - April 1, 2025 07:00 UTC


April 1, 2025 07:00 UTC
[Update] Scheduled maintenance is complete.

April 1, 2025 04:00 UTC
[Update] This scheduled maintenance is starting.
Webex Connect WhatsApp: Pause of Marketing messages to US customersPlanned Maintenance

Description

Beginning 1st April 2025, WhatsApp will temporarily pause the sending of marketing template messages to users with United States phone numbers to improve the consumer experience. Therefore, we advise clients not to send WhatsApp marketing template messages to US numbers. Once this restriction is in place, attempts to send these messages will fail, and you will receive an error code: 131049 within additional_info, as previously communicated for other marketing message limitations. Please refer to URL for reference: https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates#per-user-marketing-template- message-limits Should you have any queries, please feel free to contact the 24/7 Cisco support team at the usual support address: WebexCPaaS.TechSupport@cisco.com.


Components

Webex Connect


Locations

Cloud Production - US (AWS Oregon), Cloud Production - US (Azure Virginia), Cloud Production - Canada (AWS Montreal)


Schedule

April 1, 2025 00:00 - April 1, 2025 00:00 UTC


April 1, 2025 00:31 UTC
[Update] The scheduled maintenance is complete.

April 1, 2025 00:26 UTC
[Update] The scheduled maintenance is starting.

March 6, 2025 15:44 UTC
[Update] Beginning 1st April 2025, WhatsApp will temporarily pause the sending of marketing template messages to users with United States phone numbers to improve the consumer experience. Therefore, we advise clients not to send WhatsApp marketing template messages to US numbers. Once this restriction is in place, attempts to send these messages will fail, and you will receive an error code: 131049 within additional_info, as previously communicated for other marketing message limitations. Please refer to URL for reference: https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates#per-user-marketing-template-message-limits Should you have any queries, please feel free to contact the 24/7 Cisco support team at the usual support address: WebexCPaaS.TechSupport@cisco.com.
Webex Connect WhatsApp: Pause of Marketing messages to US customers Planned Maintenance

Description

Dear Customer, Beginning 1st April 2025, WhatsApp will temporarily pause the sending of marketing template messages to users with United States phone numbers to improve the consumer experience. Therefore, we advise clients not to send WhatsApp marketing template messages to US numbers. Once this restriction is in place, attempts to send these messages will fail, and you will receive an error code: 131049 within additional_info, as previously communicated for other marketing message limitations. Please refer to URL for reference https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates#per-user-marketing-template-message-limits Should you have any queries, please feel free to contact the 24/7 Cisco support team at the usual support address: webexcpaas.techsupport@cisco.com.


Components

Webex Connect


Locations

Cloud Production - Australia (AWS Sydney), Cloud Production - India (AWS Mumbai), Cloud Production - Singapore (AWS Singapore)


Schedule

April 1, 2025 00:00 - April 1, 2025 00:00 UTC


April 1, 2025 00:00 UTC
[Update] Scheduled maintenance is complete.

April 1, 2025 00:00 UTC
[Update] Scheduled maintenance is starting.