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Welcome to the Service Status page for Webex CPaaS Solutions. Issues and maintenance affecting Webex CPaaS Solutions services, products and messaging gateways are tracked below. When subscribing to notifications, please consider subscribing to the services, products and gateways that you use, as well as the channels relevant to your services. If you have questions on what components are appropriate, please contact your account representative.

22

Upcoming Maintenances

6

Incidents Last 30 Days

35

Maintenances Last 30 Days

Webex Connect




Operational

Webex Campaign




Operational

Webex Engage




Operational

Webex Notify




Operational

Messaging Gateway - SMS




Operational

Messaging Gateway - MMS




Operational

Switchblade Platform




Operational

Sumotext Platform




Operational

JumpTXT Media Platform




Operational

MVNO Data Services Platform




Operational

Channel - SMS




Operational

Channel - MMS




Operational

Channel - Rich Communication Services (RCS)




Operational

Channel - Voice




Operational

Channel - Email




Operational

Channel - OTT Messaging




Operational

Channel - Dataflow




Operational

Channel - Bot Builder




Operational

Managed File Transfer / Secure FTP




Operational

Certificates




Operational

External Services

AWS EC2

AWS Route 53

Azure

Facebook

Instagram

WebEx

Scheduled Maintenance

Maintenance Advisory - Webex Connect (AWS Sydney) | WxC-CHG0015207Planned Maintenance

Schedule

January 16, 2025 00:01 - 23:59 UTC

Components

Webex Connect

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015207 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS Sydney) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS Singapore) | WxC-CHG0015208Planned Maintenance

Schedule

January 20, 2025 00:01 - 23:59 UTC

Components

Webex Connect

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015208 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS Singapore) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Cloud Platform / WxC-CHG0014372Planned Maintenance

Schedule

January 22, 2025 02:00 - 10:00 UTC

Components

Webex Connect

Locations

Cloud Production - US (Azure Virginia)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014372 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Cloud Platforms to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

January 22, 2025 05:18 UTC
[Update] Please be advised that Webex CPaaS Solutions has postponed this maintenance until further notice. Ticket Number: WxC-CHG0014372 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. During our scheduled maintenance window for Outbound Dialing (OBD) traffic, there may be a maximum delay of up to 2 hours in live traffic calls. We will advise once this maintenance has been rescheduled.

November 22, 2024 08:36 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance. Please see updated maintenance schedule below. Planned Start: January 22, 2024 02:00 UTC Expected End: January 22, 2024 10:00 UTC Ticket Number: WxC-CHG0014372 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. During our scheduled maintenance window for Outbound Dialing (OBD) traffic, there may be a maximum delay of up to 2 hours in live traffic calls. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS - India) | WxC-CHG0015210Planned Maintenance

Schedule

January 27, 2025 00:01 - 23:59 UTC

Components

Webex Connect

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015210 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - India) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.1 Platform Upgrade | WxC-CHG0015373Planned Maintenance

Schedule

January 28, 2025 00:00 - 06:00 UTC

Components

Webex Engage

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015373 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.1 Platform Upgrade | WxC-CHG0015375Planned Maintenance

Schedule

January 31, 2025 09:00 - February 1, 2025 03:00 UTC

Components

Webex Engage

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015375 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.1 Platform Upgrade | WxC-CHG0015377Planned Maintenance

Schedule

February 5, 2025 02:30 - February 6, 2025 08:30 UTC

Components

Webex Engage

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015377 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - External Partner - SMS & MMS Messaging | WxC-CS0075631Planned Maintenance

Schedule

February 10, 2025 06:00 - 12:00 UTC

Components

Channel - SMS, Channel - MMS

Locations

Messaging - US Operators / Shortcodes

Description

Ticket Number: WxC-CS0075631 Please be advised we have received a maintenance advisory from our partner. This external maintenance may cause some disruption to services that may include intermittent delays for SMS & MMS MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (Azure) Planned Maintenance

Schedule

February 11, 2025 02:30 - 10:30 UTC

Components

Webex Connect

Locations

Cloud Production - US (Azure Virginia)

Description

Ticket Number: WxC-CHG0015382 Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform within the Azure environment to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Message Gateway AWS - US SMS | WxC-CHG0015690Planned Maintenance

Schedule

February 11, 2025 04:00 - 06:00 UTC

Components

Messaging Gateway - SMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0015690 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our AWS - US SMS Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - External Partner - SMS Messaging | WxC-CS0074651Planned Maintenance

Schedule

February 11, 2025 06:00 - 11:00 UTC

Components

Channel - SMS

Locations

Messaging - US Operators / Shortcodes

Description

Ticket Number: WxC-CS0074651 Please be advised we have received a maintenance advisory from our partner. This external maintenance may cause some disruption to services that may include intermittent delays for SMS MO, MT and/or DLR messages. Our NOC will monitor during this partner maintenance. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.1 Platform Upgrade | WxC-CHG0015380Planned Maintenance

Schedule

February 18, 2025 05:00 - 11:00 UTC

Components

Webex Engage

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015380 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Campaign Cloud Platform (AWS - Canada) | WxC-CHG0015595Planned Maintenance

Schedule

February 18, 2025 05:30 - 06:00 UTC

Components

Webex Campaign

Locations

Cloud Production - Canada (AWS Montreal)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015595 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Campaign Cloud Platform to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

February 6, 2025 10:02 UTC
[Update] Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. All clients using the Public API should ensure that their API-calling systems use the supported ciphers. Otherwise, requests will fail to be received by the Webex Campaign platform once the change has been made. Customer's will not be able to access the Webex Campaign User Interface on browsers which do not support the ciphers once the change has been made. Ticket Number: WxC-CHG0015595 Description of Maintenance: As part of our continued commitment to improving our security, reliability, and performance, Webex CPaaS Solutions will be updating our Cipher Policy. We are discontinuing support for the use of some ciphers due to the potential attacks and other vulnerabilities on our Webex Campaign platform. During this maintenance, we will also enable the support for TLS 1.3. Please find a list below of the Ciphers that will only be supported after the change. TLS Protcols Protocol- TLSv1.2 Protocol- TLSv1.3 TLS Ciphers ECDHE-ECDSA-AES128-GCM-SHA256 ECDHE-ECDSA-AES128-SHA256 ECDHE-ECDSA-AES256-GCM-SHA384 ECDHE-ECDSA-AES256-SHA384 ECDHE-RSA-AES128-GCM-SHA256 ECDHE-RSA-AES128-SHA256 ECDHE-RSA-AES256-GCM-SHA384 ECDHE-RSA-AES256-SHA384 TLS_AES_128_GCM_SHA256 TLS_AES_256_GCM_SHA384 TLS_CHACHA20_POLY1305_SHA256 If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.
Maintenance Advisory - Message Gateway US MMS | WxC-CHG0015622Planned Maintenance

Schedule

February 18, 2025 10:00 - 13:00 UTC

Components

Messaging Gateway - MMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015622 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US MMS Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect US (AWS Oregon) | WxC-CHG0015575Planned Maintenance

Schedule

February 19, 2025 03:30 - 11:30 UTC

Components

Webex Connect

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect transaction processing may be delayed by 60 minutes during the activity window. Ticket Number: WxC-CHG0015575 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect US platform (AWS Oregon) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - US RCS Gateway | WxC-CHG0015623Planned Maintenance

Schedule

February 19, 2025 05:00 - 07:00 UTC

Components

Channel - Rich Communication Services (RCS)

Locations

Messaging - RCS

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015623 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US RCS Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Campaign Cloud Platform (AWS - US) | WxC-CHG0015597Planned Maintenance

Schedule

February 20, 2025 05:30 - 06:00 UTC

Components

Webex Campaign

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015597 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Campaign Cloud Platform to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

February 6, 2025 10:03 UTC
[Update] Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. All clients using the Public API should ensure that their API-calling systems use the supported ciphers. Otherwise, requests will fail to be received by the Webex Campaign platform once the change has been made. Customer's will not be able to access the Webex Campaign User Interface on browsers which do not support the ciphers once the change has been made. Ticket Number: WxC-CHG0015597 Description of Maintenance: As part of our continued commitment to improving our security, reliability, and performance, Webex CPaaS Solutions will be updating our Cipher Policy. We are discontinuing support for the use of some ciphers due to the potential attacks and other vulnerabilities on our Webex Campaign platform. During this maintenance, we will also enable the support for TLS 1.3. Please find a list below of the Ciphers that will only be supported after the change. TLS Protcols Protocol- TLSv1.2 Protocol- TLSv1.3 TLS Ciphers ECDHE-ECDSA-AES128-GCM-SHA256 ECDHE-ECDSA-AES128-SHA256 ECDHE-ECDSA-AES256-GCM-SHA384 ECDHE-ECDSA-AES256-SHA384 ECDHE-RSA-AES128-GCM-SHA256 ECDHE-RSA-AES128-SHA256 ECDHE-RSA-AES256-GCM-SHA384 ECDHE-RSA-AES256-SHA384 TLS_AES_128_GCM_SHA256 TLS_AES_256_GCM_SHA384 TLS_CHACHA20_POLY1305_SHA256 If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.
Maintenance Advisory - Managed File Transfer Services | WxC-CHG0015563Planned Maintenance

Schedule

February 20, 2025 10:00 - 11:00 UTC

Components

Managed File Transfer / Secure FTP

Locations

Cloud Production - US (Azure Virginia)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. This maintenance is expected to cause minor disruption to managed file transfer services that may include brief network timeouts or disconnects for up to 15 minutes. Ticket Number: WxC-CHG0015563 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our managed file transfer infrastructure to improve reliability, performance and security. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

February 6, 2025 03:51 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance. Please see updated maintenance schedule below. Planned Start: February 20, 2025 10:00 UTC Expected End: February 20, 2025 11:00 UTC This maintenance is expected to cause minor disruption to managed file transfer services that may include brief network timeouts or disconnects for up to 15 minutes. Ticket Number: WxC-CHG0015563 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our managed file transfer infrastructure to improve reliability, performance and security. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (Voice) Cloud Platform (AWS-US) | WxC-CHG0014372 Planned Maintenance

Schedule

February 24, 2025 04:00 - 10:00 UTC

Components

Webex Connect, Channel - Voice

Locations

Cloud Production - US (Azure Virginia), Messaging - Voice

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Ticket Number: WxC-CHG0014372 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Voice Cloud Platforms to improve security, reliability and performance. A maximum delay of 2 hours may be experienced in live traffic calls if the traffic falls within the maintenance window for OBD traffic. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Cloud Platform | WxC-CHG0015611Planned Maintenance

Schedule

February 26, 2025 04:30 - 10:30 UTC

Components

Webex Connect

Locations

Cloud Production - US (Azure Virginia)

Description

Ticket Number:WxC-CHG0015611 Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Delays of 10-15 minutes on inApp channel services are expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform within the Azure environment to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS - Canada) | WxC-CHG0015607Planned Maintenance

Schedule

February 27, 2025 03:30 - 09:30 UTC

Components

Webex Connect

Locations

Cloud Production - Canada (AWS Montreal)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, there will be a delay of 10 - 15 minutes for in-app channels during the change window. Ticket Number: WxC-CHG0015607 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - Canada) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (AWS-US) | WxC-CHG0015609Planned Maintenance

Schedule

March 12, 2025 04:30 - 10:30 UTC

Components

Webex Connect

Locations

Cloud Production - US (AWS Oregon)

Description

Ticket Number: WxC-CHG0015609 Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Delays of 10-15 minutes on inApp channel services are expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Cloud Platforms to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

Locations

History (Last 7 days)

Maintenance Advisory - External Partner - SMS Messaging | WxC-CS0074181Planned Maintenance

Description

Ticket Number: WxC-CS0074181 Please be advised we have received a maintenance advisory from our messaging partner. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.


Components

Channel - SMS


Locations

Messaging - US Operators / Shortcodes


Schedule

February 6, 2025 03:00 - February 6, 2025 13:00 UTC


February 6, 2025 13:00 UTC
[Update] Ticket Number: WxC-CS0074181 Please be advised this maintenance activity has been completed.

February 6, 2025 03:22 UTC
[Update] This maintenance activity has started. Ticket Number: WxC-CS0074181 Please be advised we have received a maintenance advisory from our messaging partner. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS - US) | WxC-CHG0015213Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015213 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - US) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Connect


Locations

Cloud Production - US (AWS Oregon)


Schedule

February 6, 2025 03:30 - February 6, 2025 09:30 UTC


February 6, 2025 09:35 UTC
[Update] Ticket Number: WxC-CHG0015213 Please be advised this maintenance activity has been completed.

February 6, 2025 03:31 UTC
[Update] Ticket Number: WxC-CHG0015213 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Webex Connect Platform (AWS - US) to improve security, reliability, and performance. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - External Partner - SMS & MMS Messaging | WxC-CS0074634Planned Maintenance

Description

Ticket Number: WxC-CS0074634 Please be advised we have received a maintenance advisory from our partner. This external maintenance may cause some disruption to services that may include intermittent delays for SMS & MMS MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Channel - SMS, Channel - MMS


Locations

Messaging - US Operators / Shortcodes, Messaging - Canadian Operators / Shortcodes


Schedule

February 6, 2025 04:00 - February 6, 2025 08:00 UTC


February 6, 2025 08:01 UTC
[Update] Ticket Number: WxC-CS0074634 Please be advised this maintenance activity has been completed.

February 6, 2025 04:03 UTC
[Update] This maintenance activity has started. Ticket Number: WxC-CS0074634 Please be advised we have received a maintenance advisory from our partner. This external maintenance may cause some disruption to services that may include intermittent delays for SMS & MMS MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - External Partner - SMS Messaging | WxC-CS0074181Planned Maintenance

Description

Ticket Number: WxC-CS0074181 Please be advised we have received a maintenance advisory from our messaging partner. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.


Components

Channel - SMS


Locations

Messaging - US Operators / Shortcodes


Schedule

February 5, 2025 03:00 - February 5, 2025 13:00 UTC


February 5, 2025 12:58 UTC
[Update] Ticket Number: WxC-CS0074181 Please be advised this maintenance activity has been completed.

February 5, 2025 03:00 UTC
[Update] This maintenance activity has started. Ticket Number: WxC-CS0074181 Please be advised we have received a maintenance advisory from our messaging partner. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.
Maintenance Advisory - Managed File Transfer Services | WxC-CHG0015562Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. This maintenance is expected to cause minor disruption to managed file transfer services that may include brief network timeouts or disconnects for up to 10 minutes. Ticket Number: WxC-CHG0015562 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our managed file transfer infrastructure to improve reliability, performance and security. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Managed File Transfer / Secure FTP


Locations

Data Center - CA Primary (tor-dc01; 72.142.133.0/26)


Schedule

February 4, 2025 10:30 - February 4, 2025 11:00 UTC


February 4, 2025 11:10 UTC
[Update] Ticket Number: WxC-CHG0015562 Please be advised this maintenance activity has been completed.

February 4, 2025 10:36 UTC
[Update] Please be advised that Webex CPaaS Solutions is starting maintenance during this scheduled window. This maintenance is expected to cause minor disruption to managed file transfer services that may include brief network timeouts or disconnects for up to 10 minutes. Ticket Number: WxC-CHG0015562 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our managed file transfer infrastructure to improve reliability, performance and security. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - External PartnerPlanned Maintenance

Description

Ticket Number: WxC-CS0074313 Please be advised we have received a maintenance advisory from our partner. This external maintenance may cause some disruption to services that may include delays for MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Channel - SMS


Locations

Messaging - Canadian Operators / Shortcodes


Schedule

February 4, 2025 08:00 - February 4, 2025 11:00 UTC


February 4, 2025 11:00 UTC
[Update] Ticket Number: WxC-CS0074313 This maintenance is complete.

February 4, 2025 08:00 UTC
[Update] Ticket Number: WxC-CS0074313 Please be advised we have received a maintenance advisory from our partner. This external maintenance may cause some disruption to services that may include delays for MO, MT and/or DLR messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS - Canada) | WxC-CHG0015212Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015212 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - Canada) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Connect


Locations

Cloud Production - Canada (AWS Montreal)


Schedule

February 4, 2025 03:30 - February 4, 2025 09:30 UTC


February 4, 2025 10:08 UTC
[Update] Ticket Number: WxC-CHG0015212 Please be advised this maintenance activity has been completed.

February 4, 2025 03:33 UTC
[Update] Please be advised that Webex CPaaS Solutions have started maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015212 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - Canada) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - External Partner | WxC-INC0977439Planned Maintenance

Description

Ticket Number: WxC-INC0977439 Please be advised we have received a maintenance advisory from our toll-free number provider. This external maintenance is expected to cause some disruption to services that may include delays on MO, MT and/or DLR for 10 DLC and MMS messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Channel - MMS


Locations

Messaging - US Operators / Shortcodes, Messaging - Longcodes (10DLC / Toll-Free Numbers)


Schedule

February 3, 2025 05:00 - February 3, 2025 12:00 UTC


February 3, 2025 12:01 UTC
[Update] Ticket Number: WxC-INC0977439 Please be advised this maintenance activity has been completed.

February 3, 2025 06:14 UTC
[Update] Ticket Number: WxC-INC0977439 Please be advised this maintenance has started. We have received a maintenance advisory from our toll-free number provider. This external maintenance is expected to cause some disruption to services that may include delays on MO, MT and/or DLR for 10 DLC and MMS messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.1 Platform Upgrade | WxC-CHG0015376Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015376 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Engage


Locations

Cloud Production - Canada (AWS Montreal)


Schedule

February 3, 2025 05:00 - February 3, 2025 11:00 UTC


February 3, 2025 11:36 UTC
[Update] Ticket Number: WxC-CHG0015376 Please be advised this maintenance activity has been completed.

February 3, 2025 06:19 UTC
[Update] Please be advised that Webex CPaaS Solutions have started maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015376 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Service Advisory - Switchblade Service Degradation | WxC-INC0985546Degraded Performance

Incident Status

Degraded Performance


Components

Switchblade Platform


Locations

Data Center - US Primary (Boston; 64.95.69.0/25)



February 3, 2025 05:13 UTC
[Resolved] Ticket Number: WxC-INC0985546 Please be advised that we are no longer observing an issue with our Switchblade Platform. Services have been restored and messages are flowing normally. We apologize for any inconvenience this may have caused. We will continue to closely monitor to ensure resolution.

February 3, 2025 03:43 UTC
[Monitoring] Ticket Number: WxC-INC0985546 Please be advised that we are no longer observing an issue with our Switchblade Platform. Services have been restored and messages are flowing normally. We apologize for any inconvenience this may have caused. We will continue to closely monitor to ensure resolution.

February 3, 2025 02:37 UTC
[Identified] Ticket Number: WxC-INC0985546 Please be advised that we identified the issue with our Switchblade Platform. Our engineers are actively engaged and working towards a resolution. Clients may see message rejections or delays for MO, MT, or DLR messages. We apologize for any inconvenience this may cause, and will provide updates as new information becomes available to us.

February 3, 2025 01:16 UTC
[Identified] Ticket Number: WxC-INC0985546 Please be advised that we identified the issue with our Switchblade Platform. Our engineers are actively engaged and working towards a resolution. Clients may see message rejections or delays for MO, MT, or DLR messages. We apologize for any inconvenience this may cause, and will provide updates as new information becomes available to us.

February 3, 2025 00:39 UTC
[Identified] Ticket Number: WxC-INC0985546 Please be advised that we identified the issue with our Switchblade Platform. Our engineers are actively engaged and working towards a resolution. Clients may see message rejections or delays for MO, MT, or DLR messages. We apologize for any inconvenience this may cause, and will provide updates as new information becomes available to us.

February 2, 2025 23:58 UTC
[Investigating] Ticket Number: WxC-INC0985546 Please be advised that we continue to experience a service outage with our Switchblade Platform. Our engineers are investigating. Clients may see message rejections or delays for MO, MT, or DLR messages. We apologize for any inconvenience this may cause, and will provide updates as new information becomes available to us.

February 2, 2025 23:23 UTC
[Investigating] Ticket Number: WxC-INC0985546 Please be advised that we are experiencing a service outage with our Switchblade Platform. Our engineers are investigating. Clients may see message rejections or delays for MO, MT, or DLR messages. We apologize for any inconvenience this may cause, and will provide updates as new information becomes available to us.

February 2, 2025 22:43 UTC
[Investigating] Ticket Number: WxC-INC0985546 Please be advised that we are experiencing a service outage with our Switchblade Platform. Our engineers are investigating. Clients may see message rejections or delays for MO, MT, or DLR messages. We apologize for any inconvenience this may cause, and will provide updates as new information becomes available to us.