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Planned Maintenance In Progress

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Welcome to the Service Status page for Webex CPaaS Solutions. Issues and maintenance affecting Webex CPaaS Solutions services, products and messaging gateways are tracked below. When subscribing to notifications, please consider subscribing to the services, products and gateways that you use, as well as the channels relevant to your services. If you have questions on what components are appropriate, please contact your account representative.
Service Advisory (AWS-Singapore) - Webex Connect WhatsApp Service Degradation | WxC-INC0788550Service Disruption

Incident Status

Service Disruption

Components

Webex Connect

Locations

Cloud Production - Singapore (AWS Singapore)


September 17, 2024 16:35 UTC
[Identified] Please be advised that we have observed High API call volume on the Singapore Meta developer app. The TechSupport team has done initial analysis confirmed that message exchanges from the Singapore site only has around hundred messages in 30 days and this token is not being used from any Production or Pre-Production instance. A case has raised with Meta. The Product team has disabled the Singapore developer app with immediate effect, i.e., at 17/09/2024 13:30 UTC, to stop API calls being made using the Singapore access token and will re-instate it only once we have proper information from Meta about this issue.
Maintenance Advisory - Messaging Gateway (AWS - US) | WxC-CHG0013798Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0013798 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Messaging Gateway (AWS US) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

Components

Messaging Gateway - SMS

Locations

Messaging Gateway - US

Schedule

September 19, 2024 05:00 - 08:00 UTC


September 19, 2024 05:00 UTC
[Update] Ticket Number: WxC-CHG0013798 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Messaging Gateway (AWS US) to improve security, reliability, and performance. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

September 17, 2024 10:50 UTC
[Update] Ticket Number: WxC-CHG0013798 This maintenance has been rescheduled to Sep. 19, 2024 05:00 to 08:00 UTC.

September 16, 2024 12:11 UTC
[Update] Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0013798 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Messaging Gateway (AWS US) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

9

Upcoming Maintenances

4

Incidents Last 30 Days

26

Maintenances Last 30 Days

Webex Connect




Service Disruption

Webex Campaign




Operational

Webex Engage




Operational

Webex Notify




Operational

Messaging Gateway - SMS




Planned Maintenance

Messaging Gateway - MMS




Operational

Switchblade Platform




Operational

Sumotext Platform




Operational

JumpTXT Media Platform




Operational

MVNO Data Services Platform




Operational

Channel - SMS




Operational

Channel - MMS




Operational

Channel - Rich Communication Services (RCS)




Operational

Channel - Voice




Operational

Channel - Email




Operational

Channel - OTT Messaging




Operational

Channel - Dataflow




Operational

Channel - Bot Builder




Operational

Managed File Transfer / Secure FTP




Operational

Certificates




Operational

External Services

AWS EC2

AWS Route 53

Azure

Facebook

Instagram

Twitter

WebEx

Scheduled Maintenance

Maintenance Advisory - Webex Connect R6.7.0 (AWS - Singapore) | WxC-CHG0013553Planned Maintenance

Schedule

September 16, 2024 10:00 - 18:00 UTC

Components

Webex Connect

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0013553 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect platform to upgrade to version R6.7.0. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS - Sydney) | WxC-CHG0013915Planned Maintenance

Schedule

September 17, 2024 14:30 - 19:30 UTC

Components

Webex Connect

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. There may be a delayed of delivery receipts while the maintenance is performed. Ticket Number: WxC-CHG0013915 Description of Maintenance: As part of our continued commitment to improving our security, reliability, and performance, Webex CPaaS Solutions will be migrating SMS traffic to our new Messaging Gateway platform. If for any reason this maintenance period is extended or cancelled, we will advise you accordingly.
Maintenance Advisory - Messaging Gateway (Azure - US) | WxC-CHG0013799Planned Maintenance

Schedule

September 19, 2024 08:00 - 11:00 UTC

Components

Messaging Gateway - SMS, Messaging Gateway - MMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0013799 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Messaging Gateway (Azure - US) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

September 17, 2024 10:52 UTC
[Update] Ticket Number: WxC-CHG0013799 This maintenance has been rescheduled to Sep. 19, 2024 08:00 to 11:00 UTC.

September 16, 2024 12:12 UTC
[Update] Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0013799 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Messaging Gateway (Azure - US) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (AWS - Sydney) | WxC-CHG0013958Planned Maintenance

Schedule

September 24, 2024 06:30 - 12:30 UTC

Components

Webex Connect

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While no interruption to services is expected during this maintenance, transactions my be delayed by up to 60 minutes. Ticket Number: WxC-CHG0013958 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Cloud Platform (AWS - Sydney) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (AWS - India) | WxC-CHG0013959Planned Maintenance

Schedule

September 25, 2024 14:59 - 20:00 UTC

Components

Webex Connect

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While no interruption to services is expected during this maintenance, transactions my be delayed by up to 60 minutes. Ticket Number: WxC-CHG0013959 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Cloud Platform (AWS - India) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (AWS - Canada) | WxC-CHG0013960Planned Maintenance

Schedule

September 26, 2024 02:00 - 08:00 UTC

Components

Webex Connect

Locations

Cloud Production - Canada (AWS Montreal)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While no interruption to services is expected during this maintenance, transactions my be delayed by up to 60 minutes. Ticket Number: WxC-CHG0013960 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Cloud Platform (AWS - Canada) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Certificate Updates (ImpactMobile) | WxC-CHG0013851Planned Maintenance

Schedule

September 26, 2024 04:00 - 08:00 UTC

Components

JumpTXT Media Platform, Certificates

Locations

Data Center - CA Primary (tor-dc01; 72.142.133.0/26), Global

Description

Please be advised that Webex CPaaS Solutions is planning maintenance that may affect client connectivity. Ticket Number: WxC-CHG0013851 Description of Maintenance: The SSL certificate for the following domain(s) is to be updated on September 26th 2024. API Endpoints: api.impactmobile.com *.impactmobile.com *.jumptxt.com Aggregation Endpoints: smsxml.impactmobile.com (smsxml-ca01.impactmobile.com & smsxml-ca02.impactmobile.com) mmsc.impactmobile.com (mmsc-ca01.impactmobile.com & mmsc-ca02.impactmobile.com) Website Endpoints: secure.impactmobile.com (SFTP) Application Endpoints: www.jumptxt.com (and related JumpTXT Media endpoints) This certificate renewal may impact customers who use our HTTPS, SMTP with TLS, or SMPP with TLS API endpoints and have imported the certificate into a local certificate store. Customers who have not added our certificate, intermediate or root certificates to any certificate trusts should not be impacted. If you import our certificate, intermediate or root certificates into your local trust store and need the updated certificate(s), please contact webexcpaas.techsupport@cisco.com. We strongly advise against implementing certificate pinning for our services, as this security measure can complicate the certificate renewal process and potentially lead to service disruptions. If you have already implemented certificate pinning, we recommend that you reach out to our support team before the certificate's expiration date to obtain the new certificate if necessary. We advise all customers to validate their connections post-implementation. If you have any questions or concerns, please contact the Webex CPaaS Solutions NOC at webexcpaas.techsupport@cisco.com.
Maintenance Advisory - Webex Engage Cloud Platform Upgrade (AWS - US) | WxC-CHG0013659Planned Maintenance

Schedule

September 26, 2024 05:00 - 11:00 UTC

Components

Webex Engage

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0013659 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 5.9. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (AWS - Singapore) | WxC-CHG0013961Planned Maintenance

Schedule

September 30, 2024 10:00 - 16:00 UTC

Components

Webex Connect

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While no interruption to services is expected during this maintenance, transactions my be delayed by up to 60 minutes. Ticket Number: WxC-CHG0013961 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Cloud Platform (AWS - Singapore) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

Locations

History (Last 7 days)

Maintenance Advisory - Webex Campaign Cloud Platform Upgrade (AWS - US) | WxC-CHG0013672Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0013672 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Campaign to version R7.1. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Campaign


Locations

Cloud Production - US (AWS Oregon)


Schedule

September 18, 2024 04:00 - September 18, 2024 11:30 UTC


September 18, 2024 11:38 UTC
[Update] Ticket Number: WxC-CHG0013672 Please be advised this maintenance activity has been completed.

September 18, 2024 04:04 UTC
[Update] Ticket Number: WxC-CHG0013672 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Campaign to version R7.1. No interruption to services is expected during this maintenance. For details on what’s included in this release, please refer to https://docs.webexcampaign.com/changelog.  The release notes will be updated when available If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

September 2, 2024 08:33 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance to Sept. 18th, 4 AM UTC. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0013672 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Campaign to version R7.1. For further details on what is included, release notes will be published here when available: https://docs.webexcampaign.com/changelog If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Service Advisory - Webex Connect Service Degradation | WxC-INC0762171Operational

Incident Status

Operational


Components

Webex Connect


Locations

Cloud Production - US (AWS Oregon)



September 13, 2024 12:50 UTC
[Resolved] Ticket Number: WxC-INC0762171 Please be advised missing log data for the period of August 28th & 29th has been restored and is available within the Connect user interface. We apologize for any inconvenience this may have caused.

August 30, 2024 13:01 UTC
[Monitoring] Ticket Number: WxC-INC0762171 Please be advised that some clients may have experienced a service disruption with Webex Connect Export logs in which data was not available for the period of August 28th & 29th. Our engineers have confirmed that current data is available and are working to restore any missing data from the outage. We apologize for any inconvenience this may have caused, and will provide updates as new information becomes available to us.
Maintenance Advisory - US 10DLC Message Gateway | WxC-INC0729882Planned Maintenance

Description

Ticket Number: WxC-INC0729882 Please be advised that we will be performing maintenance that impacts US 10DLC traffic. There may be delays of Mobile Originated, Mobile Terminated, and Delivery Receipts. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Channel - SMS


Locations

Messaging - Longcodes (10DLC / Toll-Free Numbers)


Schedule

September 12, 2024 05:00 - September 12, 2024 08:00 UTC


September 12, 2024 10:12 UTC
[Update] Ticket Number: WxC-INC0729882 Please be advised this maintenance activity has been completed.

September 12, 2024 05:21 UTC
[Update] Ticket Number: WxC-INC0729882 Please be advised that Webex CPaaS Solutions has started performing maintenance that impacts US 10DLC traffic. There may be delays of Mobile Originated, Mobile Terminated, and Delivery Receipts. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform Upgrade (AWS - US) | WxC-CHG0013552Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0013552 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Connect to version R6.7.0. For further details on what is included in this release, please refer to https://help.webexconnect.io/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Connect


Locations

Cloud Production - US (AWS Oregon)


Schedule

September 12, 2024 02:00 - September 12, 2024 10:00 UTC


September 12, 2024 09:43 UTC
[Update] Ticket Number: WxC-CHG0013552 Please be advised this maintenance activity has been completed.

September 12, 2024 02:02 UTC
[Update] Ticket Number: WxC-CHG0013552 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Connect to version R6.7.0. No interruption to services is expected during this maintenance. For further details on what is included in this release, please refer to https://help.webexconnect.io/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

September 6, 2024 06:39 UTC
[Update] Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0013552 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform to upgrade Webex Connect to version R6.7.0. For further details on what is included in this release, please refer to https://help.webexconnect.io/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.