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Welcome to the Service Status page for Webex CPaaS Solutions. Issues and maintenance affecting Webex CPaaS Solutions services, products and messaging gateways are tracked below. When subscribing to notifications, please consider subscribing to the services, products and gateways that you use, as well as the channels relevant to your services. If you have questions on what components are appropriate, please contact your account representative.

9

Upcoming Maintenances

5

Incidents Last 30 Days

21

Maintenances Last 30 Days

Webex Connect




Operational

Webex Campaign




Operational

Webex Engage




Operational

Webex Notify




Operational

Messaging Gateway - SMS




Operational

Messaging Gateway - MMS




Operational

Switchblade Platform




Operational

Sumotext Platform




Operational

JumpTXT Media Platform




Operational

MVNO Data Services Platform




Operational

Channel - SMS




Operational

Channel - MMS




Operational

Channel - Rich Communication Services (RCS)




Operational

Channel - Voice




Operational

Channel - Email




Operational

Channel - OTT Messaging




Operational

Channel - Dataflow




Operational

Channel - Bot Builder




Operational

Managed File Transfer / Secure FTP




Operational

Certificates




Operational

External Services

AWS EC2

AWS Route 53

Azure

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WebEx

Scheduled Maintenance

Maintenance Advisory - Webex Connect (Voice) Cloud Platform (Azure-US) | WxC-CHG0012284Planned Maintenance

Schedule

May 14, 2024 04:00 - 09:00 UTC

Components

Webex Connect, Channel - Voice

Locations

Cloud Production - US (Azure Virginia), Messaging - Voice

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Ticket Number: WxC-CHG0012284 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Voice Cloud Platforms to improve security, reliability and performance. No customer downtime or impact is anticipated. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Message Gateway | WxC-CHG0012365Planned Maintenance

Schedule

May 14, 2024 09:00 - 11:00 UTC

Components

Messaging Gateway - SMS, Messaging Gateway - MMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0012365 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory – Webex Engage v5.7 (India-AWS) | WxC-CHG0012073Planned Maintenance

Schedule

May 14, 2024 13:30 - May 15, 2024 21:30 UTC

Components

Webex Engage

Locations

Cloud Production - India (AWS Mumbai)

Description

Ticket Number: WxC-CHG0012073 Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Engage platform to upgrade to version v5.7. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Message Gateway | WxC-CHG0012393 / WxC-CHG0012394Planned Maintenance

Schedule

May 16, 2024 06:00 - 11:00 UTC

Components

Messaging Gateway - SMS, Messaging Gateway - MMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0012393 / WxC-CHG0012394 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect V6.6.0 (AWS - Singapore) | WxC-CHG0012093Planned Maintenance

Schedule

May 16, 2024 11:00 - 19:00 UTC

Components

Webex Connect

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0012093 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect platform to upgrade to version v6.6.0. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect V6.6.0 (AWS - US) | WxC-CHG0012090Planned Maintenance

Schedule

May 21, 2024 02:00 - 10:00 UTC

Components

Webex Connect

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0012090 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect platform to upgrade to version v6.6.0. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

April 18, 2024 12:25 UTC
[Update] Ticket Number: WxC-CHG0012090 This maintenance has been rescheduled to May 21st, 2024 02:00 UTC.
Maintenance Advisory - Certificate Update | WxC-CHG0012351Planned Maintenance

Schedule

May 21, 2024 04:00 - 06:00 UTC

Components

Certificates

Locations

Global

Description

Please be advised that Webex CPaaS Solutions is expecting maintenance that may affect client connectivity. Ticket number: WxC-CHG0012351 Description of Maintenance: The SSL certificate for the following domain(s) is expected to be updated starting on May 21st 2024. *.us.webexconnect.io & *.imiconnect.io This certificate renewal may impact customers who use our HTTPS, SMTP with TLS, or SMPP with TLS API endpoints and have imported the certificate into a local certificate store. Customers who have not added our certificate, intermediate or root certificates to any certificate trusts should not be impacted. If you import our certificate, intermediate or root certificates into your local trust store and need the updated certificate(s), please contact webexcpaas.techsupport@cisco.com. We strongly advise against implementing certificate pinning for our services, as this security measure can complicate the certificate renewal process and potentially lead to service disruptions. If you have already implemented certificate pinning, we recommend that you reach out to our support team before the certificate's expiration date to obtain the new certificate if necessary. We advise all customers to validate their connections post-implementation. If you have any questions or concerns, please contact Webex CPaaS Support at webexcpaas.techsupport@cisco.com.
Maintenance Advisory - Certificate Updates | WxC-CHG0012352Planned Maintenance

Schedule

May 22, 2024 04:00 - 06:00 UTC

Components

Certificates

Locations

Global

Description

Please be advised that Webex CPaaS Solutions is expecting maintenance that may affect client connectivity. Ticket number: WxC-CHG0012352 Description of Maintenance: The SSL certificate for the following domain(s) is expected to be updated starting on May 22nd 2024. *.ca.webexconnect.io This certificate renewal may impact customers who use our HTTPS, SMTP with TLS, or SMPP with TLS API endpoints and have imported the certificate into a local certificate store. Customers who have not added our certificate, intermediate or root certificates to any certificate trusts should not be impacted. If you import our certificate, intermediate or root certificates into your local trust store and need the updated certificate(s), please contact webexcpaas.techsupport@cisco.com. We strongly advise against implementing certificate pinning for our services, as this security measure can complicate the certificate renewal process and potentially lead to service disruptions. If you have already implemented certificate pinning, we recommend that you reach out to our support team before the certificate's expiration date to obtain the new certificate if necessary. We advise all customers to validate their connections post-implementation. If you have any questions or concerns, please contact Webex CPaaS Support at webexcpaas.techsupport@cisco.com.
Maintenance Advisory - Webex Connect V6.6.0 (Azure - US) | WxC-CHG0012092Planned Maintenance

Schedule

May 28, 2024 02:00 - 10:00 UTC

Components

Webex Connect

Locations

Cloud Production - US (Azure Virginia)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0012092 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect platform to upgrade to version v6.6.0. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

Locations

History (Last 7 days)

Connectivity Advisory - Message Delivery Delays or Rejections | WxC-INC0555924Degraded Performance

Incident Status

Degraded Performance


Components

Messaging Gateway - SMS, Channel - SMS


Locations

Messaging Gateway - US, Messaging - US Operators / Shortcodes



May 9, 2024 12:17 UTC
[Resolved] Ticket Number: WxC-INC0555924 Please be advised that we are no longer seeing any delays for MO, MT or DLR messages to AT&T subscribers. We apologize for any inconvenience this may have caused.

May 9, 2024 10:22 UTC
[Investigating] Ticket Number: WxC-INC0555924 Please be advised that we are currently seeing a higher than normal number of missing or delayed DLR (delivery receipt) messages for AT&T subscribers. AT&T advise that that MO (mobile originating) messages may also be impacted as they continue to investigate the issue. We apologize for any inconvenience this may be causing.

May 9, 2024 09:27 UTC
[Investigating] Ticket Number: WxC-INC0555924 Please be advised that we are currently seeing a higher than normal number of missing or delayed DLR messages for AT&T subscribers. AT&T advise they continue to investigate the issue. We apologize for any inconvenience this may be causing.

May 9, 2024 08:23 UTC
[Investigating] Ticket Number: WxC-INC0555924 Please be advised that we are currently seeing a higher than normal number of missing or delayed DLR messages for AT&T subscribers. Our engineers are investigating and have escalated to AT&T to investigate the issue. We apologize for any inconvenience this may be causing.
Maintenance Advisory – CA SMS Message Gateway (Operator Migration) Planned Maintenance

Description

Please be advised that Bell Canada is planning maintenance during this scheduled window. Description of Maintenance: Bell Canada will be performing maintenance that impacts traffic to and from our CA SMS Message Gateway. We anticipate there may be delays of Mobile Originated, Mobile Terminated and Delivery Receipts to and from Bell Canada (including Virgin Mobile). Messages will be queued and delivered when the carrier binds are reconnected. If for any reason this maintenance period is extended or cancelled by Bell Canada, we will advise you accordingly.


Components

Messaging Gateway - SMS, Channel - SMS


Locations

Messaging Gateway - Canada, Messaging - Canadian Operators / Shortcodes


Schedule

May 7, 2024 08:00 - May 7, 2024 10:30 UTC


May 7, 2024 09:35 UTC
[Update] Please be advised that Bell Canada has completed maintenance during this scheduled window. Description of Maintenance: Bell Canada performed maintenance that impacts traffic to and from our CA SMS Message Gateway. We anticipate there may be delays of Mobile Originated, Mobile Terminated and Delivery Receipts to and from Bell Canada (including Virgin Mobile). Messages will be queued and delivered when the carrier binds are reconnected. If for any reason this maintenance period is extended or cancelled by Bell Canada, we will advise you accordingly.

May 7, 2024 08:10 UTC
[Update] Please be advised that Bell Canada has started maintenance during this scheduled window. Description of Maintenance: Bell Canada will be performing maintenance that impacts traffic to and from our CA SMS Message Gateway. We anticipate there may be delays of Mobile Originated, Mobile Terminated and Delivery Receipts to and from Bell Canada (including Virgin Mobile). Messages will be queued and delivered when the carrier binds are reconnected. If for any reason this maintenance period is extended or cancelled by Bell Canada, we will advise you accordingly.

May 6, 2024 15:09 UTC
[Update] Please be advised that Bell Canada is planning maintenance during this scheduled window. Description of Maintenance: Bell Canada will be performing maintenance that impacts traffic to and from our CA SMS Message Gateway. We anticipate there may be delays of Mobile Originated, Mobile Terminated and Delivery Receipts to and from Bell Canada (including Virgin Mobile). Messages will be queued and delivered when the carrier binds are reconnected. If for any reason this maintenance period is extended or cancelled by Bell Canada, we will advise you accordingly.
Maintenance Advisory - Mobile Wallet | WxC-CHG0012315Planned Maintenance

Description

Ticket Number: WxC-CHG0012315 Description of Maintenance: Please be advised 3C have started a maintenance to Mobile Wallet services during this maintenance window. This maintenance will be to add application support while improving overall capacity of our Wallet service systems. We do not anticipate any client impact with this maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Connect, Webex Campaign, Webex Engage, Switchblade Platform


Locations

Cloud Production - US (AWS Oregon), Data Center - US Primary (Boston; 64.95.69.0/25), Data Center - US Secondary (Atlanta; 64.94.225.0/25)


Schedule

May 6, 2024 10:00 - May 6, 2024 15:00 UTC


May 6, 2024 14:46 UTC
[Update] Please be advised that Webex CPaaS Solutions has postponed the following scheduled maintenance. Ticket Number: WxC-CHG0012315 Description of Maintenance: Please be advised 3C have started a maintenance to Mobile Wallet services during this maintenance window. This maintenance will be to add application support while improving overall capacity of our Wallet service systems. We do not anticipate any client impact with this maintenance. Additional updates will be provided when this maintenance is rescheduled.

May 6, 2024 10:28 UTC
[Update] Ticket Number: WxC-CHG0012315 Description of Maintenance: Please be advised 3C have started a maintenance to Mobile Wallet services during this maintenance window. This maintenance will be to add application support while improving overall capacity of our Wallet service systems. We do not anticipate any client impact with this maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory – Webex Engage v5.7 (US-AWS) | WxC-CHG0012075Planned Maintenance

Description

Ticket Number: WxC-CHG0012075 Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Engage platform to upgrade to version v5.7. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Engage


Locations

Cloud Production - US (AWS Oregon)


Schedule

May 6, 2024 05:00 - May 6, 2024 11:00 UTC


May 6, 2024 11:20 UTC
[Update] Ticket Number: WxC-CHG0012075 Please be advised that Webex CPaaS Solutions have completed maintenance during this scheduled window. No interruption to services is expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions performed maintenance on our Webex Engage platform to upgrade to version v5.7. For further details on what is included in this release, please contact your account manager.

May 6, 2024 06:21 UTC
[Update] Ticket Number: WxC-CHG0012075 Please be advised that Webex CPaaS Solutions have started maintenance during this scheduled window. No interruption to services is expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Engage platform to upgrade to version v5.7. For further details on what is included in this release, please contact your account manager. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (Voice) Cloud Platform (Azure) | WxC-CHG0012284Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0012284 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Channel - Voice


Locations

Messaging - Voice


Schedule

May 13, 2024 04:00 - May 13, 2024 09:00 UTC


May 3, 2024 12:34 UTC
[Update] Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0012284 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.