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Welcome to the Service Status page for Webex CPaaS Solutions. Issues and maintenance affecting Webex CPaaS Solutions services, products and messaging gateways are tracked below. When subscribing to notifications, please consider subscribing to the services, products and gateways that you use, as well as the channels relevant to your services. If you have questions on what components are appropriate, please contact your account representative.

17

Upcoming Maintenances

4

Incidents Last 30 Days

16

Maintenances Last 30 Days

Webex Connect




Operational

Webex Campaign




Operational

Webex Engage




Operational

Webex Notify




Operational

Messaging Gateway - SMS




Operational

Messaging Gateway - MMS




Operational

Switchblade Platform




Operational

Sumotext Platform




Operational

JumpTXT Media Platform




Operational

MVNO Data Services Platform




Operational

Channel - SMS




Operational

Channel - MMS




Operational

Channel - Rich Communication Services (RCS)




Operational

Channel - Voice




Operational

Channel - Email




Operational

Channel - OTT Messaging




Operational

Channel - Dataflow




Operational

Channel - Bot Builder




Operational

Managed File Transfer / Secure FTP




Operational

Certificates




Operational

External Services

AWS EC2

AWS Route 53

Azure

Facebook

Instagram

WebEx

Scheduled Maintenance

Maintenance Advisory - Webex Connect (AWS Sydney) | WxC-CHG0015207Planned Maintenance

Schedule

January 16, 2025 00:01 - 23:59 UTC

Components

Webex Connect

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015207 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS Sydney) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS Singapore) | WxC-CHG0015208Planned Maintenance

Schedule

January 20, 2025 00:01 - 23:59 UTC

Components

Webex Connect

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015208 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS Singapore) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Cloud Platform / WxC-CHG0014372Planned Maintenance

Schedule

January 22, 2025 02:00 - 10:00 UTC

Components

Webex Connect

Locations

Cloud Production - US (Azure Virginia)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0014372 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Cloud Platforms to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

January 22, 2025 05:18 UTC
[Update] Please be advised that Webex CPaaS Solutions has postponed this maintenance until further notice. Ticket Number: WxC-CHG0014372 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. During our scheduled maintenance window for Outbound Dialing (OBD) traffic, there may be a maximum delay of up to 2 hours in live traffic calls. We will advise once this maintenance has been rescheduled.

November 22, 2024 08:36 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance. Please see updated maintenance schedule below. Planned Start: January 22, 2024 02:00 UTC Expected End: January 22, 2024 10:00 UTC Ticket Number: WxC-CHG0014372 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. During our scheduled maintenance window for Outbound Dialing (OBD) traffic, there may be a maximum delay of up to 2 hours in live traffic calls. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS - India) | WxC-CHG0015210Planned Maintenance

Schedule

January 27, 2025 00:01 - 23:59 UTC

Components

Webex Connect

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015210 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - India) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Campaign 7.3 Platform Upgrade (AWS - Oregon) | WxC-CHG0015217 Planned Maintenance

Schedule

January 27, 2025 04:00 - 11:30 UTC

Components

Webex Campaign

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Campaign processing may be paused during this maintenance. Ticket Number: WxC-CHG0015217 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform (AWS - Oregon) to upgrade Webex Campaign to version R7.3. For details on what’s included in this release, please refer to https://docs.webexcampaign.com/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.1 Platform Upgrade | WxC-CHG0015373Planned Maintenance

Schedule

January 28, 2025 00:00 - 06:00 UTC

Components

Webex Engage

Locations

Cloud Production - Australia (AWS Sydney)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015373 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Message Gateway US MMS | WxC-CHG0015317Planned Maintenance

Schedule

January 28, 2025 10:30 - 15:30 UTC

Components

Messaging Gateway - MMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0015317 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US MMS Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - External Partner | WxC-INC0956542Planned Maintenance

Schedule

January 30, 2025 04:00 - 08:00 UTC

Components

Channel - SMS, Channel - MMS

Locations

Messaging - US Operators / Shortcodes, Messaging - Canadian Operators / Shortcodes

Description

Ticket Number: WxC-INC0956542 Please be advised we have received a maintenance advisory from our toll-free number provider. This external maintenance is expected to cause some disruption to services that may include delays on MO, MT and/or DLR SMS and MMS messages. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - External Partner - SMS & MMS Messaging | WxC-CS0070047Planned Maintenance

Schedule

January 30, 2025 04:00 - 08:00 UTC

Components

Channel - SMS, Channel - MMS

Locations

Messaging - US Operators / Shortcodes, Messaging - Canadian Operators / Shortcodes

Description

Ticket Number: WxC-CS0070047 Please be advised we have received a maintenance advisory from our messaging partner. This external maintenance is expected to cause some disruption to services that may include delays for SMS & MMS MO, MT messages and/or delivery receipts. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.
Maintenance Advisory - Message Gateway US MMS | WxC-CHG0015479Planned Maintenance

Schedule

January 30, 2025 05:00 - 07:00 UTC

Components

Messaging Gateway - MMS

Locations

Messaging Gateway - US

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015479 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US MMS Message Gateway to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.1 Platform Upgrade | WxC-CHG0015375Planned Maintenance

Schedule

January 31, 2025 09:00 - February 1, 2025 03:00 UTC

Components

Webex Engage

Locations

Cloud Production - Singapore (AWS Singapore)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015375 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.1 Platform Upgrade | WxC-CHG0015376Planned Maintenance

Schedule

February 2, 2025 05:00 - 11:00 UTC

Components

Webex Engage

Locations

Cloud Production - Canada (AWS Montreal)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015376 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS - Canada) | WxC-CHG0015212Planned Maintenance

Schedule

February 4, 2025 03:30 - 09:30 UTC

Components

Webex Connect

Locations

Cloud Production - Canada (AWS Montreal)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015212 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - Canada) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.1 Platform Upgrade | WxC-CHG0015377Planned Maintenance

Schedule

February 5, 2025 02:30 - February 6, 2025 08:30 UTC

Components

Webex Engage

Locations

Cloud Production - India (AWS Mumbai)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015377 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect (AWS - US) | WxC-CHG0015213Planned Maintenance

Schedule

February 6, 2025 03:30 - 09:30 UTC

Components

Webex Connect

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. While this upgrade is performed, Webex Connect report retrieval may be delayed for 5 - 10 minutes. Ticket Number: WxC-CHG0015213 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Platform (AWS - US) to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Connect Cloud Platform (Azure) Planned Maintenance

Schedule

February 11, 2025 02:30 - 10:30 UTC

Components

Webex Connect

Locations

Cloud Production - US (Azure Virginia)

Description

Ticket Number: WxC-CHG0015382 Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform within the Azure environment to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Engage v6.1 Platform Upgrade | WxC-CHG0015380Planned Maintenance

Schedule

February 18, 2025 05:00 - 11:00 UTC

Components

Webex Engage

Locations

Cloud Production - US (AWS Oregon)

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance. Ticket Number: WxC-CHG0015380 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platforms to upgrade Webex Engage to version 6.1. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

Locations

History (Last 7 days)

Maintenance Advisory - External Partner - SMS & MMS Messaging | WxC-CS0070046Planned Maintenance

Description

Ticket Number: WxC-CS0070046 Please be advised we have received a maintenance advisory from our messaging partner. This external maintenance is expected to cause some disruption to services that may include delays for SMS & MMS MO, MT messages and/or delivery receipts. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.


Components

Channel - SMS, Channel - MMS


Locations

Messaging - US Operators / Shortcodes, Messaging - Canadian Operators / Shortcodes


Schedule

January 23, 2025 04:00 - January 23, 2025 08:00 UTC


January 23, 2025 07:58 UTC
[Update] Ticket Number: WxC-CS0070046 Please be advised this maintenance activity has been completed.

January 23, 2025 04:01 UTC
[Update] This maintenance activity has started. Ticket Number: WxC-CS0070046 Please be advised we have received a maintenance advisory from our messaging partner. This external maintenance is expected to cause some disruption to services that may include delays for SMS & MMS MO, MT messages and/or delivery receipts. Messages will be queued during any service disruption. Our NOC will monitor during this partner maintenance. If for any reason this maintenance period is extended or cancelled by our partner we will advise you accordingly.
Connectivity Advisory - Service Disruption for VoiceService Disruption

Incident Status

Service Disruption


Components

Channel - Voice


Locations

Messaging - Voice



January 22, 2025 22:19 UTC
[Resolved] Ticket Number: WxC-INC0970308 Please be advised that we are no longer observing a service disruption for Voice services and the issue has been resolved. We apologize for any inconvenience this has caused.

January 22, 2025 21:46 UTC
[Investigating] Ticket Number: WxC-INC0970308 Please be advised that we are currently observing a service disruption for Voice services to subscribers. We continue to work with our downstream provider and we will provide more information as it becomes available. We apologize for any inconvenience this may be causing.

January 22, 2025 20:30 UTC
[Investigating] Ticket Number: WxC-INC0970308 Please be advised that we are currently observing a service disruption for Voice services to subscribers. We have escalated to our downstream provider and we will provide more information as it becomes available. We apologize for any inconvenience this may be causing.

January 22, 2025 19:36 UTC
[Investigating] Ticket Number: WxC-INC0970308 Please be advised that we are currently seeing a Service Disruption for Voice to subscribers. Our engineers are currently investigating the issue and will provide more information as it becomes available. We apologize for any inconvenience this may be causing.
Maintenance Advisory - Webex Connect (Voice) Cloud Platform (AWS-US) | WxC-CHG0014370 Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window under a previous CHG number. Ticket Number: WxC-CHG0014370 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Voice Cloud Platforms to improve security, reliability and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Connect, Channel - Voice


Locations

Cloud Production - US (AWS Oregon), Messaging - Voice


Schedule

January 20, 2025 02:00 - January 20, 2025 10:00 UTC


January 21, 2025 10:06 UTC
[Update] Ticket Number: WxC-CHG0014370 Please be advised this maintenance activity has been completed.

January 21, 2025 04:00 UTC
[Update] Ticket Number: WxC-CHG0014370 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. During our scheduled maintenance window for Outbound Dialing (OBD) traffic, there may be a maximum delay of up to 2 hours in live traffic calls. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

January 20, 2025 03:25 UTC
[Update] Please disregard the start notice sent earlier. Please be advised that Webex CPaaS Solutions has rescheduled this maintenance. Please see updated maintenance schedule below. Planned Start: January 21, 2024 04:00 UTC Expected End: January 21, 2024 10:00 UTC Ticket Number: WxC-CHG0014370 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. During our scheduled maintenance window for Outbound Dialing (OBD) traffic, there may be a maximum delay of up to 2 hours in live traffic calls. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

January 20, 2025 03:12 UTC
[Update] Ticket Number: WxC-CHG0014370 Description of Maintenance: Webex CPaaS Solutions has started performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. During our scheduled maintenance window for Outbound Dialing (OBD) traffic, there may be a maximum delay of up to 2 hours in live traffic calls. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

November 22, 2024 08:41 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance. Please see updated maintenance schedule below. Planned Start: January 20, 2024 02:00 UTC Expected End: January 20, 2024 10:00 UTC Ticket Number: WxC-CHG0014370 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex Connect Voice Cloud Platform to improve security, reliability, and performance. During our scheduled maintenance window for Outbound Dialing (OBD) traffic, there may be a maximum delay of up to 2 hours in live traffic calls. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.

November 21, 2024 01:35 UTC
[Update] Please be advised that Webex CPaaS Solutions has rescheduled this maintenance. Please see updated maintenance schedule below. Planned Start: December 9, 2024 04:00 UTC Expected End: December 9, 2024 10:00 UTC Ticket Number: WxC-CHG0014370 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Voice Cloud Platforms to improve security, reliability and performance. No interruption to services is expected during this maintenance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Message Gateway US | WxC-CHG0015383Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0015383 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US Message Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Messaging Gateway - SMS, Messaging Gateway - MMS


Locations

Messaging Gateway - US


Schedule

January 21, 2025 06:00 - January 21, 2025 08:00 UTC


January 21, 2025 08:07 UTC
[Update] Ticket Number: WxC-CHG0015383 Please be advised this maintenance activity has been completed.

January 21, 2025 05:59 UTC
[Update] Please be advised that Webex CPaaS Solutions is starting maintenance during this scheduled window. No interruption to services is expected during this maintenance, although clients may be briefly disconnected while rolling updates are applied across the cluster. Ticket Number: WxC-CHG0015383 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our US Message Gateway to improve security, reliability, and performance. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.
Maintenance Advisory - Webex Campaign 7.3 Platform Upgrade (AWS - Canada) | WxC-CHG0015216 Planned Maintenance

Description

Please be advised that Webex CPaaS Solutions is planning maintenance during this scheduled window. Campaign processing may be paused during this maintenance. Ticket Number: WxC-CHG0015216 Description of Maintenance: Webex CPaaS Solutions will be performing maintenance on our Webex CPaaS Cloud Platform (AWS - Canada) to upgrade Webex Campaign to version R7.3. For details on what’s included in this release, please refer to https://docs.webexcampaign.com/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.


Components

Webex Campaign


Locations

Cloud Production - Canada (AWS Montreal)


Schedule

January 20, 2025 04:00 - January 20, 2025 11:30 UTC


January 20, 2025 17:09 UTC
[Update] Ticket Number: WxC-CHG0015216 Webex CPaaS Solutions has completed performing maintenance on our Webex CPaaS Cloud Platform (AWS - Canada) to upgrade Webex Campaign to version R7.3. For details on what’s included in this release, please refer to https://docs.webexcampaign.com/changelog. The release notes will be updated when available.

January 20, 2025 04:03 UTC
[Update] Ticket Number: WxC-CHG0015216 Webex CPaaS Solutions has started performing maintenance on our Webex CPaaS Cloud Platform (AWS - Canada) to upgrade Webex Campaign to version R7.3. For details on what’s included in this release, please refer to https://docs.webexcampaign.com/changelog. The release notes will be updated when available. If for any reason this maintenance period is extended or cancelled we will advise you accordingly.